Jess Benko
Banff,AB
Summary
I'm all adventure! Life isn't meant to be stuck in a routine rotation—throughout my career, I have become extremely tech-savvy, dependable in leadership, time management, and customer service. While working in professional sports and luxury resorts, I understand how important it is to execute the highest quality guest experience, all while maintaining outstanding brand standards.
Highly organized and detail-oriented with a strong work ethic and dedication to achieving goals. Skilled in developing and maintaining team morale, managing calendars, and preparing reports.
I thrive on trying new things and expanding my skills, keeping busy with hobbies during my time off which include travelling, hiking, yoga, photography, water/snow sports, and anything adrenaline related!
Overview
9
9
years of professional experience
Work History
Guest Experience Team Leader
Banff Gondola, Pursuit Banff Jasper Collection
04.2024 - Current
- Enhance guest satisfaction in high-pressure situations by promptly addressing concerns and providing personalized solutions .
- Deliver exceptional customer service and anticipate guest needs by closely monitoring group bookings and special requests upon arrival.
- Participate in regular team meetings to discuss performance metrics and identify areas for improvement or growth opportunities.
- Assist supervisor in completing EOD reports and team floor schedules.
- Maintain a clean and welcoming lobby, contributing to positive first impressions from guests.
- Provide knowledgeable recommendations for local attractions and points of interest in Banff National Park and surrounding areas.
Event Stylist (Part-Time)
AVPartners
06.2023 - 11.2023
- Collaborated with clients to establish event themes, ensuring a cohesive and memorable experience.
- Transformed venues into visually stunning spaces, utilizing expert knowledge of color schemes, lighting, and design principles.
- Assisted in inventory audits of styling assets, ensuring proper maintenance and organization for efficient use.
- Efficiently coordinated event setup and breakdown processes.
Team Leader, Holiday Homes
Hamilton Island Enterprises
09.2022 - 11.2023
- Led cross-functional teams of 12 (+/-) members to execute high-quality deep cleans in 140 privately owned multi-million dollar homes, apartments, and villas while upholding brand standards when in uniform and within budgeted time.
- Developed and enhanced team members' skills through targeted training, resulting in improved performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels addressing concerns or questions in a timely manner between teams and departments.
- Collected, arranged, and input information onto board and into database systems.
Banquet & Events Coordinator
Sheraton Grand Mirage Resort
03.2022 - 06.2022
- Delivered exceptional 5-star service even under high-pressure situations, maintaining high standards of professionalism for guests and event spaces around the resort.
- Managed project timelines for successful completion, coordinated cross-functional teams, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems, improving productivity with regular communication and progress updates, fostering a collaborative work environment.
- Able to make decisions on the fly and cater to wedding and corporate events schedules and requests.
- Organized spaces, materials and catering support for internal and client-focused meetings and events.
Senior Marketing Account Coordinator
Vendasta Technologies Inc.
02.2018 - 02.2022
- On-board new clients for social, reputation, and digital products through CRM and project management software under white-label.
- Contributed to business growth by identifying actionable solutions, collaborated with department heads to develop strategic plans aligning with overall company objectives.
- Develop strong relationships with clients using effective communication and customer service skills, optimize and claim online Google listings and respond to (+/-) reviews.
- Measure business targets and KPIs to assist and successfully manage 100k in monthly recurring revenue, oversee scheduling tasks ensuring optimal staff coverage during peak times.
- Built custom social media profiles for 350+ local businesses, monitored performance metrics consistently and communicated with clients to implement corrective actions to boost online presence.
Senior Team Leader (Part-Time)
Saje Natural Wellness
09.2019 - 02.2021
- Communicating and providing community members with the experience of natural wellness, guiding them in choosing the right products for a healthy lifestyle.
- Be mentally available to inspire and uplift the team by embodying culture and key habits.
- Opening and closing store duties including cash out, restocking, and resetting the store.
- Work in collaboration with team members in delivering outrageous experiences to achieve business targets and KPIs.
Marketing & Communications Manager/Social Media
Saskatchewan Rush Lacrosse Club, NLL
08.2015 - 09.2017
- Increased brand awareness by developing and executing strategic marketing campaigns to boost in-game and online traffic working alongside venue personnel, developing scripts, executing sponsorship activations/contests.
- Enhanced customer engagement through compelling content for 100k+ fans on social media, email marketing, official website, and assisting developers in creating the official team app.
- Coordinated effective media announcements, billboards, and print ads for maximum exposure, managed public relations, securing positive media coverage to promote team events/accomplishments.
- Collaborated with the National Lacrosse League (NLL) to launch successful product promotions and drive sales, managed budget allocation and resource utilization to maximize marketing ROI.
- Assisted in coordinating team travel, booking flights/hotels for all players, coaches, and staff for home/away games.
Education
Radio & Television Broadcasting—Diploma
Northern Alberta Institute of Technology (NAIT)
12.2014
Skills
- Bubbly, positive, self-motivated people person with a creative mind and unique outlook
- Excel in a fast paced, ever-changing environment, collaborating in group settings
- Experienced in working flexible hours to support and fulfill needs
- Strategic in delivering a high level of customer service, while maintaining a positive attitude
- Strong attention to detail, multitasking, and oral and written communication skills
Additional Information
- Class 5 Drivers License (Alberta)
- References Available Upon Request
Timeline
Guest Experience Team Leader
Banff Gondola, Pursuit Banff Jasper Collection
04.2024 - Current
Event Stylist (Part-Time)
AVPartners
06.2023 - 11.2023
Team Leader, Holiday Homes
Hamilton Island Enterprises
09.2022 - 11.2023
Banquet & Events Coordinator
Sheraton Grand Mirage Resort
03.2022 - 06.2022
Senior Team Leader (Part-Time)
Saje Natural Wellness
09.2019 - 02.2021
Senior Marketing Account Coordinator
Vendasta Technologies Inc.
02.2018 - 02.2022
Marketing & Communications Manager/Social Media
Saskatchewan Rush Lacrosse Club, NLL
08.2015 - 09.2017
Radio & Television Broadcasting—Diploma
Northern Alberta Institute of Technology (NAIT)
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