Paul Gabrielson
Jasper,AB
Summary
With 5+ years of sales and client service experience, I possess a strong commitment to delivering exceptional service to clients. Additionally, my 10+ years in hospitality management have sharpened my abilities in staff management and simultaneous event execution. I excel in financial analysis, identifying cost-saving opportunities while enhancing service excellence. Moreover, I have a wealth of experience catering to the needs of Government, Agencies, and Non-Profit events. Accompanying my background is a 2001 Hospitality & Tourism Diploma from Red Deer College.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food & Beverage Operations Manager
Jasper Lodging | Pursuit Banff Jasper Collection
05.2024 - Current
- Oversee 7 restaurants of various scope and style
- Lead 4 Food and Beverage Managers and 1 Starbucks Store Manager
- Starbucks Licensed Store Brand Standards Leader
- Coordinate seasonal menu rollout and planning
- Troubleshoot day to day challenges as they arise
- Assisted in return to operations post wildfire, managing staff counts to match business needs and relaunching outlets as remediation is completed.
Food & Beverage Manager
Forest Park Hotel
02.2022 - 05.2024
- Managed two restaurants and banquet operations
- Lead 3 supervisors and 20 servers, support staff and drivers
- Coordinated with Group and Experience Sales Managers to plan events and meetings
- Control front of house expenses, prepare schedules and orders in accordance with policy
- Coordinate purchasing of alcohol for all of Jasper Lodging
- Increased profitability to 26%, improved employee retention by 150%
- Use DELPHI, Micros, 7shifts, ADP, CTUIT regularly to monitor operations.
Head of Hospitality and Guest Experience
Citadel Theatre
01.2020 - 12.2022
- Manage all aspects of Front of House, Coffee House and Bar operations for shows
- Worked with suppliers of various sizes to set-up accounts, pricing and delivery
- Worked with community partners on sales initiatives to expose online products to new markets
- Controlled budget expenses for major projects and day to day operations
- Developed new business department from concept, branding, capital expense planning, suppliers, staffing and execution through to opening.
Catering Sales Manager
Royal Hotel Edmonton Airport
01.2016 - 12.2019
- Intermediary between clients and hotel departments to prepare all documents and deliver events and meetings while identifying opportunities for upsells
- Lead and developed Banquet Supervisors and Staff
- Prepared Catering Menu Packages to suit various markets
- 7,000 square feet of events space, $1,000,000 in revenue.
Conference Services Manager
Radisson Edmonton South
11.2014 - 12.2015
- Demonstrated the value and convenience of the All-Inclusive Conference Center concept
- Worked in a sales team of eight, to proactively sell the hotel and services
- Coordinated functions up to 400 guests
- Prepared detailed event orders and financial reports
- Chaired planning meetings to ensure hotel departments were prepared and informed.
Banquet and Cafe Manager
Fort Edmonton Park
08.2013 - 09.2014
- Facilitated development and execution of food and beverage components of park events
- Assisted in planning for expansion of park F&B operations including doubling of banquet volume
- Managed opening of Cafe and Bar while working with suppliers and park partners to ensure success with a strong customer service focus
- Improved relationships by creating better communication between F&B unit to the museum interpretation, historical equipment and public relations departments
- Focus was on repairing broken trust and being accountable to the other teams
- Contributed to the success of 11 venues and 4 outlets which brought in $500,000 in revenue.
Store Manager
Starbucks
10.2012 - 05.2013
- Manager of a retail store with drive-through producing sales of $25,000 a week with yearly comparative growth of 10%.
Banquets/Restaurant & Lounge Manager
Delta Edmonton South
11.2008 - 07.2012
- Oversaw operational components of hotel’s contract as exclusive caterer to Government House
- Ensured billing, purchasing and departmental paperwork was done accurately and met deadlines
- Supervised and trained 30+ staff and 6 leaders, ensuring an efficient team, while cutting 2% from direct payroll
- Analyzed profit and loss statements to ensure costs were in line with guidelines
- Toured potential clients around hotel while validating leads and assessing client needs
- Promoted twice through progressive management roles
- Handled 27,000 square feet of events space & 3 outlets which provided $5,000,000 revenue.
Food & Beverage Manager
Executive Royal Inn Leduc
04.2007 - 08.2008
- Managed 2 leaders and up to 30 staff
- Coordinated functions from 5 to 650 guests in up to 4 concurrent venues
- Anticipated guest needs and resolved guest challenges as required, while balancing hotel profitability and guest satisfaction.
Education
Hospitality & Tourism, Food & Beverage Management
Red Deer College,
Skills
- Food Service Operations
- Food Safety and Allergy Management
- Labor Management
- Staff Leadership
- Labor Model scheduling
- Employee Retention
- Menu Development
- Cost Control
- Purchasing and Capital Planning
Volunteer Experience
- Peace Grove Estates Condo Board, 2004, 2010 & 2015 to present
- Jasper Pride Festival Society Co-Chair, 10/2023, present
Certification
WHMIS Renewed 2023
ProServe September 2022
Site Specific Hazard Assessment Training September 2016
Supervisor Responsibilities in Health and Safety September 2016
WSET Level 2 February 2023
Timeline
Food & Beverage Operations Manager
Jasper Lodging | Pursuit Banff Jasper Collection
05.2024 - Current
Food & Beverage Manager
Forest Park Hotel
02.2022 - 05.2024
Head of Hospitality and Guest Experience
Citadel Theatre
01.2020 - 12.2022
Catering Sales Manager
Royal Hotel Edmonton Airport
01.2016 - 12.2019
Conference Services Manager
Radisson Edmonton South
11.2014 - 12.2015
Banquet and Cafe Manager
Fort Edmonton Park
08.2013 - 09.2014
Store Manager
Starbucks
10.2012 - 05.2013
Banquets/Restaurant & Lounge Manager
Delta Edmonton South
11.2008 - 07.2012
Food & Beverage Manager
Executive Royal Inn Leduc
04.2007 - 08.2008
Hospitality & Tourism, Food & Beverage Management
Red Deer College,
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