Jerome Aserios
Calgary,AB
Summary
A leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster a productive and positive work environment while meeting changing demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Counter Attendant (Team Leader)
A&W® Restaurants
10.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Analyst
Shopee Philippines Inc.
02.2021 - 08.2023
- Discovered root causes of problems and identified appropriate solutions.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Investigated system issues and implemented resolutions to reduce downtime.
- Subject Matter Expert/Person In-charge - provide coaching to non-performing support. Handling the team while the leaders are out of the office.
Sales Advisor
Concentrix Philippines
06.2019 - 01.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Prepared additional quotes for current clients to upsell products and services.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Leveraged Customer Relationship Management to collect, organize and manage sales data and customer information.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Executed successful sales strategies to convert leads into customers.
- Selling ELD (Electronic Logging Devices).
Sales Associate
VXI Global Holdings
11.2018 - 05.2019
- Answering Inbound calls for upgrade of service and upselling.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Selling/Upselling Postpaid Cellular phones and Internet.
Sales Associate II
Convergys Philippines
06.2015 - 10.2018
- Responsible for specific territory and drives sales revenue through hardware warranty renewals via outbound calls and emails.
- Provide coaching to non performing agents to pass their sales metrics.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Sell warranty to Dell computers and laptops.
Technician
Xintec Inc.
05.2014 - 04.2015
- Developed process improvements to increase reliability and equipment performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Diagnosed and resolved machine operation variations and equipment problems.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Operator Technician
ROHM Semiconductor
05.2010 - 05.2014
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
Education
Associate of Science - Electrical Engineering Technology
Technological University of The Philippines
Philippines04-2008
Languages
English
Full Professional
Filipino
Native or Bilingual
Certification
SafeCheck Advanced Food Safety Certification Program
Timeline
Food Counter Attendant (Team Leader)
A&W® Restaurants
10.2023 - Current
Senior Analyst
Shopee Philippines Inc.
02.2021 - 08.2023
Sales Advisor
Concentrix Philippines
06.2019 - 01.2021
Sales Associate
VXI Global Holdings
11.2018 - 05.2019
Sales Associate II
Convergys Philippines
06.2015 - 10.2018
Technician
Xintec Inc.
05.2014 - 04.2015
Operator Technician
ROHM Semiconductor
05.2010 - 05.2014
Associate of Science - Electrical Engineering Technology
Technological University of The Philippines
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