Rowena C. Mendoza
Kelowna,Canada
Summary
Food service specialist with extensive experience in high-volume environments. Proven ability to manage multiple tasks while delivering exceptional service and maintaining quality standards. Skilled in food preparation and cash handling, with a focus on cleanliness and safety. Recognized for enhancing customer satisfaction through efficient service and positive interactions.
Overview
17
17
years of professional experience
Work History
Food Counter Attendant (Crew Trainer/Area Leader)
MCT&T FOOD LTD. Dba MacDonald’s Restaurant
Kelowna, Canada
10.2024 - Current
- Greet customers when entering the restaurant and in the drive-thru.
- Take customers' orders and take payments.
- Responsible for making sure tables and counters are always clean and sanitized.
- Wash dishes, and all utensils in the restaurant.
- Place dishes in storage area.
- Replenish condiments and other supplies at the table and in serving areas.
- Assembling burgers, wraps, and making beverages.
- Assisting customers and preparing their food immediately, and accurately.
- Train and coach new employees on their specific roles.
- Run and lead restaurant areas, including the kitchen, service, and beverage.
Barista/Cashier
Taipei Royal Tea Cafe
Moncada Tarlac City, Philippines
02.2021 - 10.2024
- Greeted customer, took food orders, and efficiently prepared food items and package food for take-out guest.
- Effective multi-tasked during peak hours while assisting staff to meet customers’ needs.
- Processed and handled payment transactions quickly and accurate.
- Creating and computing sales reports for everyday operation and daily cash statements and at the end of the month.
- Maintain counters and tables from debris to create a pleasant and clean atmosphere.
- Built loyal clientele through excellent customer service.
Kitchen Helper/Server & Cashier
Wena’s Cafeteria
Paniqui Tarlac City, Philippines
09.2020 - 10.2024
- Prepare all the food stock in prep area
- Prepare and cook complete meals or individual dishes and foods
- Inspect kitchens and monitoring of kitchen stocks lists
- Clean kitchen and prep area
- Organize the kitchen stock well
- Take customers’ orders and take payments.
- Responsible in making sure tables and counters are always clean and sanitize
- Wash dishes, glassware, pots and pans using dishwasher or by hand.
- Place dishes in storage area.
- Replenish condiments and other supplies at the table and in serving areas.
- Performs daily and weekly sales inventory
- In Charge in products orderin
Machine Operator
Unimicron Technology Corporation
Tayen Township Taoyuan District, Taiwan ROC
05.2010 - 02.2020
- Preparing accurate materials for PCB multilayering.
- Assembling materials and PCBs before pressing them.
- Putting accurate copper and pre-materials into PCBs.
- Ensuring that all material parts are correct.
- Set up and operate machine tools to produce precision parts and instruments.
- Performed regular maintenance on machines to ensure optimal performance.
- Maintain records of completed work and production data including volume produced and time required for each task.
Machine Operator
Micro Silicon Electronics Corporation
Chunan, Miaoli, Taiwan ROC
08.2008 - 01.2010
- Executed tests on wafers and integrated circuits, assessing pass or fail outcomes.
- Managed quality checks for circuits, ensuring adherence to established standards.
- Coordinated with various departments to facilitate project success.
- Followed quality control procedures in alignment with company policies.
- Calibrated machine settings for precision in task performance.
- Inserted raw materials into machines according to exact measurements.
- Evaluated finished products for compliance with specifications.
- Maintained daily logs of production data, detailing quantities and materials.
Education
Diploma - Computer Programming
San Lorenzo Computer Learning Center
Paniqui Tarlac04.2007
Secondary Level -
Central Luzon High School
Paniqui Tarlac, Philippines04.2005
Skills
- Accustomed to working in fast-paced environments, with the ability to think quickly and successfully handle difficult situations
- Excellent interpersonal skills, ability to work well with others, in both supervisory and non-supervisory roles Experienced in fast-paced environments, with the ability to think on my feet and effectively manage challenging situations Possess excellent interpersonal skills and can collaborate well with others, whether in a supervisory or support role, open to working in varying schedules, and adaptable to change or support staff roles
- Willing to work in shifting schedules and easily adopt to changes
References
Available upon request
Timeline
Food Counter Attendant (Crew Trainer/Area Leader)
MCT&T FOOD LTD. Dba MacDonald’s Restaurant
10.2024 - Current
Barista/Cashier
Taipei Royal Tea Cafe
02.2021 - 10.2024
Kitchen Helper/Server & Cashier
Wena’s Cafeteria
09.2020 - 10.2024
Machine Operator
Unimicron Technology Corporation
05.2010 - 02.2020
Machine Operator
Micro Silicon Electronics Corporation
08.2008 - 01.2010
Diploma - Computer Programming
San Lorenzo Computer Learning Center
Secondary Level -
Central Luzon High School
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