Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanjot Sandhu

Brampton,ON

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing a proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

12
12
years of professional experience

Work History

Diagnostic Imaging Clerical Associate

William Osler Health System
04.2022 - Current
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

PSW

Spectrum Health Care
05.2022 - 04.2023
  • Assisted patients with the activities of daily living
  • Provide personal care and assistance with activities of daily living (bathing, toileting, skincare, light meal preparation, feeding etc) in personal residences or facilities
  • Continually assesses, anticipates, identifies, and responds to new and changing needs of patients and communicates available Total Care resources to patients when appropriate
  • Perform delegated and/or assigned tasks under the supervision of a Home Support Supervisor.

Respirology Clerical Associate

William Osler Health System
04.2020 - 04.2022
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Assisted patients and visitors in locating specific departments and services and kept them updated on status of procedures and referral appointments
  • Ensured seamless flow of work on the busy 60-bed unit Managed patient records verifying that all forms paperwork lab work and referrals were properly documented
  • Coordinated patient care with other departments specialist visits and lab orders and prepared discharge paperwork
  • Maintained all units patient records.

Clerical Assistant

William Osler Health System - Brampton Civic Hospital
10.2017 - 04.2021
  • Responsible for greeting, instructing, directing and scheduling patients and visitors
  • Handle the tasks of answering high volume of calls
  • Perform responsibilities of scheduling patient's appointments with the concerned physician
  • Handle responsibilities of providing factual information to patients, physicians and staff when entering the health care
  • Perform transmittal of paperwork to appropriate areas in the department
  • Responsible for checking patients out, collecting money and rescheduling follow-up appointments using meditech software
  • Handle the tasks of entering patients information into computer
  • Maintained customer confidence and protected operations by keeping information confidential.

Warehouse Associate

TJX Canada Distribution Centre
06.2015 - 04.2019
  • Verified the quantity and description of materials received by checking merchandise against the packing list
  • Performs de-assembly of carton packages and separates merchandise while contributing to lay-up efficiency
  • Opens boxes and sorts merchandise according to purchase order by style, size, color, quantity and quality
  • Selects and tickets merchandise to ensure accurate quantity and packing
  • Packs boxes and totes with appropriate merchandise
  • Directs boxes and totes to appropriate area for shipment to stores.

Dispatcher/Customer Service

Toronto Ground Airport Services
05.2015 - 06.2015
  • Planner for flight updates- Answering calls- Entering data
  • Transferring calls to different areas
  • Getting the sup and lead paperwork ready etc
  • Verified data integrity and accuracy
  • Copied, logged and scanned supporting documentation.

Customer Care Representative

Servis Air, Toronto Pearson Airport
08.2012 - 04.2015
  • Provide professional wheelchair assistance to all passengers in need and ensure all passengers are delivered to their wanted destinations satisfactorily and safely
  • Worked with management to propose and implement proactive customer service solutions.

Bakery Warehouse Associate

Give and Go Foods
07.2012 - 08.2012

Folded and packed goods and merchandise into compartment

Prepared units for ultimate pack by weighing manually, recording the weight in computer program, and stenciling unit

Assembled and completed formalities compliant with parts and part numbers

Conducted functional tests on all units to ensure that quality standards are met

Inspected units for defects and repairs through suitable procedures

Completed all final pack operations, including final preparation, exact completion of work orders.

Education

Diploma - Personal Support Worker

CCBST Canadian College of Business, Science and Technology - Brampton Campus
Brampton, ON
01.2022

Diploma - Medical Office Administration

TriOS College Business Technology Healthcare - Brampton Campus
Brampton, ON
01.2017

Skills

  • Substantial experience and outstanding skills in customer service
  • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult customers
  • Excellent communication skills in English, Hindi, and Punjabi
  • Excellent interpersonal skills, ability to work well with others
  • Manage unhappy customers, conflicts, and challenging situations
  • Proven track record in high-quality customer service, excellent performance history, and attendance record
  • Excellent judgment and tact combined with strong problem-solving/analytical skills when addressing multicultural issues
  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Knowledgeable with Mac IOS, pages, keynote, and numbers

References

Reference available upon request

Timeline

PSW

Spectrum Health Care
05.2022 - 04.2023

Diagnostic Imaging Clerical Associate

William Osler Health System
04.2022 - Current

Respirology Clerical Associate

William Osler Health System
04.2020 - 04.2022

Clerical Assistant

William Osler Health System - Brampton Civic Hospital
10.2017 - 04.2021

Warehouse Associate

TJX Canada Distribution Centre
06.2015 - 04.2019

Dispatcher/Customer Service

Toronto Ground Airport Services
05.2015 - 06.2015

Customer Care Representative

Servis Air, Toronto Pearson Airport
08.2012 - 04.2015

Bakery Warehouse Associate

Give and Go Foods
07.2012 - 08.2012

Diploma - Personal Support Worker

CCBST Canadian College of Business, Science and Technology - Brampton Campus

Diploma - Medical Office Administration

TriOS College Business Technology Healthcare - Brampton Campus
Amanjot Sandhu