Jeroline Quiah
Winnipeg,Canada
Summary
Enthusiastic and detail-oriented professional with an Administrative Assistant diploma from CDI College. Currently serving as a bilingual Intake Coordinator at Canadian Life, effectively utilizing strong organizational and multitasking skills in fast-paced environments. Proficient in Microsoft Office Suite, Google Workspace, and knowledgeable in legal terminology. Committed to providing exceptional support and contributing positively to organizational success.
Overview
5
5
years of professional experience
Work History
Bilingual Intake Coordinator
Canadalife
Winnipeg, MB
04.2024 - Current
- Followed up with Plan Sponsors and Plan Members to obtain and verify documentation, ensuring forms were accurately completed for claims processing.
- Reviewed system data, claim documents, and contracts to confirm eligibility requirements.
- Conducted outreach to Plan Sponsors and Plan Members within 24 hours of receiving initial claim information.
- Communicated via phone and email to resolve discrepancies, missing, or unclear information.
- Issued declination letters to both Plan Sponsors and Plan Members as needed.
- Managed Quick Pay claims and transferred ineligible claims to the Disability Case Manager for further adjudication and benefit calculation.
- Ensured all documents were filed accurately and maintained proper record-keeping.
Onboarding Specialist
Neo Financial
Winnipeg, Canada
02.2023 - 04.2024
- Effectively communicating with customers in both English and French to address inquiries, concerns, and requests
- Contributing to customer retention efforts by addressing customer concerns and ensuring their overall satisfaction
- Assisting in the training and onboarding of new customer service representatives, ensuring they are equipped with the necessary skills and knowledge.
Bilingual Pension Administrator
Remote
01.2022 - 08.2022
- Addressed customer inquiries and concerns with empathy and swift resolution
- Educated customers on billing, payment, and support policies
- Collaborated with cross-functional teams to coordinate services
- Built long-term customer relationships based on personalized service
- Assisted customers in understanding benefits and complex issues.
Intake Administrator (Bilingual)
24/7 InTouch
Winnipeg, Canada
10.2019 - 07.2022
- Efficiently entered data from claims forms into disability system
- Coordinated with Intake Coordinators to meet client needs
- Conducted interviews, gathered accurate information, and observed results
- Maintained excellent customer service standards.
Manitoba Justice
Winnipeg, Canada
03.2021 - 09.2021
- Managed diverse administrative tasks independently
- Provided coverage for Judge's Chamber and Judicial Justice of Peace Support Staff
- Handled office mail, correspondence, and maintained records
- Supported Drug Treatment Court and prepared legal documents.
Legal Assistant Practicum
BD Oakes Law Firm
Winnipeg, Canada
02.2021 - 03.2021
- Prepared legal documents and agreements
- Managed correspondence and assisted with administrative tasks
- Delivered professional customer service
- Drafted and revised legal paperwork
- Gained experience in legal terminology and documentation.
Education
Diploma -
CDI College
Winnipeg, Manitoba01.2021
Skills
Excellent verbal and written communication skills; fluent in English and French
Business administration
Database administration
Good Telephone Etiquette
Multitasking Abilities
Volunteer Experience
- Language Exchange Program, Participated in a language exchange program where I provided French language tutoring to non-native speakers, helping them improve their language skills.
Winnipeg Harvest - Warehouse Operation
- Assisting in sorting, packing, and organizing food donations.
- Collaborating with team members to ensure the efficient distribution of food to community partners.
- Performing inventory checks and helping maintain stock levels.
Languages
French
English
Timeline
Bilingual Intake Coordinator
Canadalife
04.2024 - Current
Onboarding Specialist
Neo Financial
02.2023 - 04.2024
Bilingual Pension Administrator
01.2022 - 08.2022
Manitoba Justice
03.2021 - 09.2021
Legal Assistant Practicum
BD Oakes Law Firm
02.2021 - 03.2021
Intake Administrator (Bilingual)
24/7 InTouch
10.2019 - 07.2022
Diploma -
CDI College