LEA JESSY
51 Scarborough Dr,ON
Summary
As Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level information officer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Bilingual Information Officer
Gatestone & Co. Inc
Toronto, ON
01.2022 - Current
- Motivated representatives ready to help Canadians from coast to coast
- As an Information
- Officer
- Deliver a first-class caller experience as a representative of the Federal Government of
- Canada
- Responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them
- Answer inbound telephone enquiries on federalprograms and services
- Deliver a first-class caller experience as a representative of the federalgovernment
- Educate callers about federal programs and services available to them
- Help them fill out the passport application
- Provide the caller about the status of passportapplication
- Attend meetings on procedures and other work-related subjects
- Develop knowledge of the Canadian government and its structure
- Provide general information on the Benefit and Grant (FHBGP) program
- Including eligibility, payment amounts and direct callers to the online application
- Provide information on the status and the amount of a payment
- Record changes in personalor banking information
- Authenticated the caller before any personalor financial information is provided.
Concentrix customer service representative
Rogers Bank
Hamilton, ON
04.2021 - 03.2022
- Provide exceptional customer experiences to client customers and prospective
- Customer as client seeks to build their brand as a Bank
- Solve problems for Bank customers and promote card benefits
- Answer questions on transactions and statements
- Performs balance transfers, and cash advances and credit limit increases
- Process demographic information, personalinformation changes e.g., address and phone number updates
- Help clients take full advantage of Rewards program.
Tiercon Corporations
Hamilton, ON
08.2020 - 04.2021
- Maintain environment very clean, appealing and safe ⋅ Read and understand work orders and follow instructions
- Operate molding machines
- Fill out the paperwork.
Bumper Crop Early Learning Center Inc
Winnipeg, MB
07.2020 - 03.2020
- Maintain environment very clean, appealing and safe ⋅ Develop activities to keep children engaged ⋅ Provide guidance on children’s behavior and social development ⋅ Ability to work with infant and preschool
- Supervised children during their playtime and ensured their safety.
North kildonan little thinks inc
Winnipeg, MB
02.2019 - 02.2020
- Led children group in story-telling and lesson activity
- Communicating with children’s parents about daily activity
- Providing and maintain a safe play environment
- Help and guided the children in their daily routine like eating, washing hand, sleeping.
Packer
Westmoreland Sales
Leamington, Ontario
01.2014 - 01.2015
- Examined produce for quality and prepare them for market ⋅ Weighed and inspected product to ensure they conform to standard ⋅ Identified and removed damaged packages from the assembly line ⋅ Marked and labelled containers, container tags, or products, using marking tools
- Measured, weighed, and counted products and materials ⋅ Examined and inspect containers, materials, and products in order to ensure that packing specifications are met
- Removed completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Sealed containers or materials, using glues, fasteners, nails, and hand tools
- Cleaned containers, materials, supplies, or work areas, using cleaning solutions and hand tools
- Poplar avenue kids care March 2 Winnipeg, MB Day care worker ⋅ Maintain environment very clean, appealing and safe ⋅ Develop activities to keep children engaged ⋅ Provide guidance on children’s behavior and social development ⋅ Supervised children during their playtime and ensured their safety ⋅ Experience working with special needs children ⋅ Adept at directing children in eating, resting and personalcleanliness
- Panda bear day care April 2017 Winnipeg, MB
- Assisted head teacher with the daily routines and activities
- Prepared lunch and snacks of children
- Maintained a clean and safe environment for children
- Doing dishes and cleaning up after lunch and snack
- Taking the kids outside for activities like going for walks or playing at the playground
- Read to children, and teach them simple painting, drawing, handicrafts, and songs ⋅ Ability to work with infant and preschool.
Adult Information Center, CFA
Windsor, Ontario
01.2013 - 01.2015
- Kitchen ⋅ Wash the dishes ⋅ Clean and arrange the tables ⋅ Clean the hall
Child care worker
Private Daycare
Kampala
01.2012 - 01.2013
- Watch and care for up to 10 children at a time ⋅ Tutoring: help the children with their homework ⋅ Explain schoolsubjects in more detailwhen necessary ⋅ Read with children ⋅ Play various games with children (indoors and outdoors) ⋅ Prepare food:cook and serve meals, clean up afterwards ⋅ Put the children to bed; bathing children
Sales representative
Kampala Uganda
01.2011 - 01.2012
- Welcome customers entering the store ⋅ Responsible for answering phone calls of customer to provide all the information ⋅ balancing the cash inventory on a daily basis ⋅ Solving customer's complaints ⋅ Responsible for maintaining the area clean and orderly
Education
High school diploma - undefined
University of Saint Boniface
09.2019 - 05.2019
40-Hour Course – introduction to early childhood care and education - undefined
Red River College
04.2018 - 06.2018
CFA) - undefined
Adult Information Center
Skills
HIGHLIGHTS AND QUALIFICATIONS5 years’ experience working as childcare assistant
4 Years’ work as customer service representative
Demonstrated excellent communication skills during interactions with clients and colleaguesBilingual in good in English and fluent in French
Excellent organization and planning skills with attention to detail ⋅ Ability toWork in a team settingKnowledge of Microsoft Word, Power Point, Outlook and Excel, Internet, E-mailand researchingPrompt and responsibleDemonstrated ability in multi-tasking and completing job in timely manner, maintains a clean andOrganized work areaGood team worker that assists team members when needed, effectively communicates with staffEnsuring everyone is on the same pageExcellent communication skills (written, oral and interpersonal)
Ability to collaborate with peers , Internal partners and externalcustomers to offer them an excellent customer service journey
Excellent time management
Experience tutoring school-age children
Timeline
Bilingual Information Officer
Gatestone & Co. Inc
01.2022 - Current
Concentrix customer service representative
Rogers Bank
04.2021 - 03.2022
Tiercon Corporations
08.2020 - 04.2021
Bumper Crop Early Learning Center Inc
07.2020 - 03.2020
High school diploma - undefined
University of Saint Boniface
09.2019 - 05.2019
North kildonan little thinks inc
02.2019 - 02.2020
40-Hour Course – introduction to early childhood care and education - undefined
Red River College
04.2018 - 06.2018
Packer
Westmoreland Sales
01.2014 - 01.2015
Adult Information Center, CFA
01.2013 - 01.2015
Child care worker
Private Daycare
01.2012 - 01.2013
Sales representative
Kampala Uganda
01.2011 - 01.2012
CFA) - undefined
Adult Information Center