LEA JESSY
51 Scarborough Dr,ON
Summary
As Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level information officer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Bilingual Information Officer
Gatestone & Co. Inc
Toronto, ON
01.2022 - Current
- Motivated representatives ready to help Canadians from coast to coast
- As an Information
- Officer
- Deliver a first-class caller experience as a representative of the Federal Government of
- Canada
- Responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them
- Answer inbound telephone enquiries on federalprograms and services
- Deliver a first-class caller experience as a representative of the federalgovernment
- Educate callers about federal programs and services available to them
- Help them fill out the passport application
- Provide the caller about the status of passportapplication
- Attend meetings on procedures and other work-related subjects
- Develop knowledge of the Canadian government and its structure
- Provide general information on the Benefit and Grant (FHBGP) program
- Including eligibility, payment amounts and direct callers to the online application
- Provide information on the status and the amount of a payment
- Record changes in personalor banking information
- Authenticated the caller before any personalor financial information is provided.
Concentrix customer service representative
Rogers Bank
Hamilton, ON
04.2021 - 03.2022
- Provide exceptional customer experiences to client customers and prospective
- Customer as client seeks to build their brand as a Bank
- Solve problems for Bank customers and promote card benefits
- Answer questions on transactions and statements
- Performs balance transfers, and cash advances and credit limit increases
- Process demographic information, personalinformation changes e.g., address and phone number updates
- Help clients take full advantage of Rewards program.
Tiercon Corporations
Hamilton, ON
08.2020 - 04.2021
- Maintain environment very clean, appealing and safe ⋅ Read and understand work orders and follow instructions
- Operate molding machines
- Fill out the paperwork.
Bumper Crop Early Learning Center Inc
Winnipeg, MB
07.2020 - 03.2020
- Maintain environment very clean, appealing and safe ⋅ Develop activities to keep children engaged ⋅ Provide guidance on children’s behavior and social development ⋅ Ability to work with infant and preschool
- Supervised children during their playtime and ensured their safety.
North kildonan little thinks inc
Winnipeg, MB
02.2019 - 02.2020
- Led children group in story-telling and lesson activity
- Communicating with children’s parents about daily activity
- Providing and maintain a safe play environment
- Help and guided the children in their daily routine like eating, washing hand, sleeping.
Packer
Westmoreland Sales
Leamington, Ontario
01.2014 - 01.2015
- Examined produce for quality and prepare them for market ⋅ Weighed and inspected product to ensure they conform to standard ⋅ Identified and removed damaged packages from the assembly line ⋅ Marked and labelled containers, container tags, or products, using marking tools
- Measured, weighed, and counted products and materials ⋅ Examined and inspect containers, materials, and products in order to ensure that packing specifications are met
- Removed completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Sealed containers or materials, using glues, fasteners, nails, and hand tools
- Cleaned containers, materials, supplies, or work areas, using cleaning solutions and hand tools
- Poplar avenue kids care March 2 Winnipeg, MB Day care worker ⋅ Maintain environment very clean, appealing and safe ⋅ Develop activities to keep children engaged ⋅ Provide guidance on children’s behavior and social development ⋅ Supervised children during their playtime and ensured their safety ⋅ Experience working with special needs children ⋅ Adept at directing children in eating, resting and personalcleanliness
- Panda bear day care April 2017 Winnipeg, MB
- Assisted head teacher with the daily routines and activities
- Prepared lunch and snacks of children
- Maintained a clean and safe environment for children
- Doing dishes and cleaning up after lunch and snack
- Taking the kids outside for activities like going for walks or playing at the playground
- Read to children, and teach them simple painting, drawing, handicrafts, and songs ⋅ Ability to work with infant and preschool.
Adult Information Center, CFA
Windsor, Ontario
01.2013 - 01.2015
- Kitchen ⋅ Wash the dishes ⋅ Clean and arrange the tables ⋅ Clean the hall
Child care worker
Private Daycare
Kampala
01.2012 - 01.2013
- Watch and care for up to 10 children at a time ⋅ Tutoring: help the children with their homework ⋅ Explain schoolsubjects in more detailwhen necessary ⋅ Read with children ⋅ Play various games with children (indoors and outdoors) ⋅ Prepare food:cook and serve meals, clean up afterwards ⋅ Put the children to bed; bathing children
Sales representative
Kampala Uganda
01.2011 - 01.2012
- Welcome customers entering the store ⋅ Responsible for answering phone calls of customer to provide all the information ⋅ balancing the cash inventory on a daily basis ⋅ Solving customer's complaints ⋅ Responsible for maintaining the area clean and orderly
Education
High school diploma - undefined
University of Saint Boniface
09.2019 - 05.2019
40-Hour Course – introduction to early childhood care and education - undefined
Red River College
04.2018 - 06.2018
CFA) - undefined
Adult Information Center
Skills
HIGHLIGHTS AND QUALIFICATIONSundefined
Timeline
Bilingual Information Officer
Gatestone & Co. Inc
01.2022 - Current
Concentrix customer service representative
Rogers Bank
04.2021 - 03.2022
Tiercon Corporations
08.2020 - 04.2021
Bumper Crop Early Learning Center Inc
07.2020 - 03.2020
High school diploma - undefined
University of Saint Boniface
09.2019 - 05.2019
North kildonan little thinks inc
02.2019 - 02.2020
40-Hour Course – introduction to early childhood care and education - undefined
Red River College
04.2018 - 06.2018
Packer
Westmoreland Sales
01.2014 - 01.2015
Adult Information Center, CFA
01.2013 - 01.2015
Child care worker
Private Daycare
01.2012 - 01.2013
Sales representative
Kampala Uganda
01.2011 - 01.2012
CFA) - undefined
Adult Information Center
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