Phinèes Crepin
9700 Ninth Line Markham, ON,Canada
Summary
Organized and detail-oriented professional with strong administrative skills, including managing emails, schedules, and records. Bilingual in English and French, with excellent communication and multitasking abilities. Skilled in streamlining office operations and providing high-quality support in fast-paced environments. Dedicated to fostering positive relationships and ensuring efficiency.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Relations Coordinator
Hyundai Auto Canada
08.2024 - Current
- Resolved complaints and provided product and service information via email, phone, and chat in English and French.
- Generated and analyzed customer service reports using tools like Excel.
- Prepared and distributed internal memos and customer-related updates.
- Created, managed and updated knowledge base documents for the VIP Partner Program
- Utilized tools such as Microsoft Outlook and Microsoft Office Suite on a day to day basis
Councillor's Assistant Intern
Toronto City Hall
02.2024 - 04.2024
- Welcomed guests and took incoming phone calls at reception
- Prepared meeting space for councillor Paula Fletcher and external guests
- Created, managed and updated database with latest client information and related documentation
- Confidentially: was trusted with internal documents pertaining to a variety of projects related to City Hall Toronto.
- Managed filing, scanning and mailing to support smooth administrative operations
Committee Chair
Markham Civic Centre
06.2021 - 08.2023
- Bolstered internal operations through improved decision-making and workflows
- Managed multiple Google & Outlook calendars for the Liaison.
- Oversaw the planning and execution of a series of initiatives, such as a youth library event at the Aaniin Community Centre
- Drafted emails and communications to external organizations and stakeholders.
Bilingual Client Advisor
Royal Bank of Canada (RBC)
08.2022 - 07.2023
- Handled customer inquiries, payments and service requests in English and French, through inbound phone calls.
- Set appointments and scheduled meetings for RBC express clients.
- Collaborated across departments to resolve customer-related issues.
- Assisted staff training through shadowing sessions. Informed team of KPIs and provided tips.
Education
Honors Bachelor of Arts (B.A.) - International Development & French
University of Toronto
Scarborough, ON09.2024
Monseigneur-De-Charbonnel Highschool -
North York, ON06.2019
Skills
- Problem solving
- Customer service
- Time management
- Project management
- Office administration
- high speed data entry
- Proofreading and editing
- Microsoft Office proficiency
- Document preparation, Filing and storage
- Excellent verbal and written communication skills in English and French
Languages
English
French
Timeline
Bilingual Customer Relations Coordinator
Hyundai Auto Canada
08.2024 - Current
Councillor's Assistant Intern
Toronto City Hall
02.2024 - 04.2024
Bilingual Client Advisor
Royal Bank of Canada (RBC)
08.2022 - 07.2023
Committee Chair
Markham Civic Centre
06.2021 - 08.2023
Honors Bachelor of Arts (B.A.) - International Development & French
University of Toronto
Monseigneur-De-Charbonnel Highschool -
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