Jeri-Lee Paradie

Provide training programs in Streetcar, Collector and Customer Service Agents to new and current employees within the TTC

Assisting in coordinating, developing and delivering of initiatives set out in the program

Facilitate tasks required to achieve learning outcomes

Evaluate and provide feedback to students

Conduct all work in accordance with regulations and TTC Policies

Ensure all tasks are done in a efficient and safe manner

Provide a diverse and inclusive work environment to ensure a respectful environment

• Maintain safe and efficient operation of transit vehicles
• Providing superior customer service to riders with respect to fares, service routes, schedules, short-turns, delays, diversions, emergency situations, transit policies and regulations, etc
• Demonstrate proper and courteous behavior towards customers
• Ensure the safe transportation of riders throughout the GTA
• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely
• Divisional Trainer- provide on the job training to newly hired operators

• Ensure safety of people, property and information
• Maintain and review CCTV camera system
• Conduct weekly and monthly inspections which include sprinkler valve inspections, hotel phone inspections, elevator call button inspections etc
• Provide security presence throughout the hotel
• Conduct patrols to ensure the safety of the guests and staff
• Write daily reports on shift details
• Provide superior and secure measures to patrons within the facility

• Front Desk Reception
• Answer and direct all incoming phone calls
• Monitoring security camera systems
• Create security access cards for employees
• Various office responsibilities including emailing, filing, running reports etc.

• Maintained control of large crowds using excellent communication skills, crowd management, as well as providing direction in a safe and timely manner around the centre
• Able to maintain composure and control in high-stress environments, and when dealing with aggressive and dissatisfied customers through strong interpersonal skills
• Utilized the training provided to thoroughly inspect bags and screen persons entering facility.

• Performed duties as a security guard for the Toronto Blue Jays, demonstrating the ability to maintain the high level of safety and security of a large-scale facility
• Maintained control of large crowds of fans using excellent communication skills, crowd management, as well as directed fans in a safe and timely manner around the stadium
• Able to maintain composure and control in high-stress environments, and when dealing with aggressive and dissatisfied customers through strong interpersonal skills
• Utilized the training provided to thoroughly inspect bags and screen each person entering the facility.

• Assist with the operations of children’s programs
• Provide children with a safe and educationally enriched environment
• Demonstrated knowledge in planning, organizing, and leading children’s activities.

• Worked with Community Connections to coordinate staff and classrooms for activities
• Helped prepare and cleaned the facility as required by superiors.

• Maintained the cleanliness, safety, and presentation of the facility.