Brooke Newell
Toronto,ON
Summary
To seek and maintain a full-time position as an Instructor with the Toronto Transit Commission. Ready to apply five years of experience as a Streetcar operator, divisional trainer and current Auxiliary Instructor to a challenging and long-term position.
Overview
9
9
years of professional experience
Work History
Auxiliary Instructor - Operations Training Centre
Toronto Transit Commission
05.2022 - Current
- Provided coaching and mentoring to new and existing employees.
- Established and maintained quality control standards.
- Provided up to date training following TTC policies such as diversity and inclusion, Accessibility for Ontarians Disability Act (AODA) and Ontario Human Rights Code (OHRC)
- Conducted daily safety briefings to ensure work is performed safely and efficiently following all TTC regulations and organizational procedures
- Facilitated daily lesson plans via SharePoint
Divisional Trainer/ Operator
Toronto Transit Commission
09.2018 - Current
- Supervise over 50+ newly trained personnel on operation procedures
- Ensure rules and regulations are properly followed
- Operate rail vehicle safely according to Toronto Transit Commission's standard operating procedures
- Abide by all ministry of transportation regulations on heavy machinery operations on city roadways
- Provide exemplary service when dealing with customer questions and concerns
Supervisor
Health Care Plus
08.2016 - 08.2018
- Provide exceptional customer service to every patient throughout their visit
- Assist doctors will all medical needs for their patients
- Immunize patients according to doctors specifications
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Manager
Coffee Time
05.2014 - 08.2016
- Ensure orders are done correctly and efficiently, ensure schedules are done on time
- Effectively complete inventory the night before to ensure store runs productively
- Managed customer complaints and situations, insured issues were dealt with promptly
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Graduate Certificate - Adult Education/ Staff Training
Seneca College
North York12.2023
American Sign Language -
Seneca College
North York05.2016
Pre-Service Fire fighter Education and Training -
Seneca College
North York 2016
Skills
- Certified Streetcar Divisional Trainer
- Ontario Class "DZ" Driver's License
- Exceptional customer service representative
- Proficient on all Microsoft applications and Share Point, efficiently skilled at creating reports and organizing patient intake and outtake files
- Operational Standards
- Train and Instruct individuals and groups
- Deliver and evaluate programs for all aspects of rail such as streetcar components/systems, streetcar equipment and safety regulations
- Conduct classroom and practical instruction; evaluating the performance of employees and certifying that employees have successfully completed required training programs
- Prepare and maintain training aids/ materials and ensuring availability meets training needs
- Deliver and evaluate programs for all aspects of rail such as streetcar components/systems, streetcar equipment and safety regulations
- Conduct classroom and practical instruction; evaluating the performance of employees and certifying that employees have successfully completed the required training programs
- Prepare and maintain training aids/ materials and ensuring the availability meets training needs
Timeline
Auxiliary Instructor - Operations Training Centre
Toronto Transit Commission
05.2022 - Current
Divisional Trainer/ Operator
Toronto Transit Commission
09.2018 - Current
Supervisor
Health Care Plus
08.2016 - 08.2018
Assistant Manager
Coffee Time
05.2014 - 08.2016
Graduate Certificate - Adult Education/ Staff Training
Seneca College
American Sign Language -
Seneca College
Pre-Service Fire fighter Education and Training -
Seneca College
Similar Profiles
Kyle MagalhaesKyle Magalhaes
Foreperson - Streetcar Maintenance at Toronto Transit CommissionForeperson - Streetcar Maintenance at Toronto Transit Commission
Michael SalzmannMichael Salzmann
Transit Special Constable – Acting Sergeant at Toronto Transit CommissionTransit Special Constable – Acting Sergeant at Toronto Transit Commission
Tremaine NembhardTremaine Nembhard
Service Person at Toronto Transit CommissionService Person at Toronto Transit Commission