Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
9
9
years of professional experience
Work History
Auxiliary Instructor
City of Edmonton
Edmonton, AB
04.2021 - Current
Monitor new operator trainees, Act as a role model, Complete written evaluations, Perform training as directed
Coach and mentor operator trainees on safe vehicle operations, defensive driving and handling customers
Transit Operator
City Of Edmonton
Edmonton, AB
04.2020 - Current
Operate Edmonton Transit Buses, Deal directly and professionally with the public
Manage conflicts and crisis between passengers and de-escalate tensions
Maintain communication with dispatchers and control regarding route changes or delays.
Follow all laws and regulations while operating bus in a safe manner.
Provide courteous customer service to all passengers throughout the duration of their trip.
Personal Support Worker
Sunrise Senior Living
Montreal, QC
09.2018 - 01.2020
Assisted clients with daily activities such as bathing, dressing, and grooming.
Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
Transported clients to medical appointments or other destinations as needed.
Educated families about the patient's condition and provided support during difficult times.
Monitored changes in client behavior and reported any concerns to nursing staff.
Prepared meals according to dietary needs of individuals served.
Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
Administered medications according to physician's orders and monitored responses to treatment regimens.
Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
Assessed physical condition of patients and identified health problems requiring further medical intervention.
Responded promptly to emergency situations involving clients' safety or well-being.
Observed clinical conditions of patients while providing direct patient care services.
Developed positive relationships with patients by demonstrating empathy and respect for their needs.
Performed light housekeeping duties such as laundry services for residents.
Personal Support Worker
Maxwell Seniors Residency
Montreal, QC
04.2015 - 08.2018
Assisted clients with daily activities such as bathing, dressing, and grooming.
Administered medications according to physician's orders and monitored responses to treatment regimens.
Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
Assessed physical condition of patients and identified health problems requiring further medical intervention.
Responded promptly to emergency situations involving clients' safety or well-being.
Observed clinical conditions of patients while providing direct patient care services.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Engaged with patients and families to provide emotional support and daily living instruction.
Assisted clients with maintaining good personal hygiene.
Helped clients get in and out of beds and wheelchairs.
Built strong and trusting rapport with clients and loved ones.
Education
Bachelor of Business Administration (Management) -
Northern Alberta Institute of Technology
12.2022
Computer Science Certificate -
Botswana Institute of Administration And Commerce
04.2004
Skills
Mobility Assistance
Medical terminology knowledge
Patient-focused care
Patient Relations
Direct Patient Care
Patient Lifting
Indirect Patient Care
Condition Monitoring
Transporting patients
Range of motion exercises
Outpatient Care
Compassionate
Valid Alberta driver's license
Chronic Disease Management
Patient Management
Reliable transportation
Meal Planning
Feeding Assistance
Assisting with personal grooming
Quick problem solver
Responding to emergencies
Extra Curricular Activities
Edmonton Food Bank, 01/01/22, 01/01/23, Volunteer Member
Additional Skills
Business management
Strategy development
Project management
Team leadership
Time management
Problem solving
Timeline
Auxiliary Instructor
City of Edmonton
04.2021 - Current
Transit Operator
City Of Edmonton
04.2020 - Current
Personal Support Worker
Sunrise Senior Living
09.2018 - 01.2020
Personal Support Worker
Maxwell Seniors Residency
04.2015 - 08.2018
Bachelor of Business Administration (Management) -