Summary
Work History
Education
Skills
Timeline
Generic

Jensen Pohl

Stratford,ON

Summary

Hospitality Server and Lifeguard with over 5 years of experience in customer service and safety compliance, demonstrating a strong ability to interact with customers in a friendly, professional manner, and ensuring a safe environment as a certified lifeguard. Skilled in communication, time management, and team collaboration, with certifications in Ontario Smart Serve, Standard First Aid & CPR/AED Level C, and NLS National Lifeguard. Eager to apply this diverse skill set in a dynamic team environment, aiming for excellence in customer satisfaction and safety standards.

Work History

Hospitality Server

Stratford Country Club
Stratford
  • Enhance the dining experience by suggesting personalized menu options based on guests' preferences and dietary restrictions, showcasing a deep understanding of the menu and ingredients
  • Personalize the dining experience by recommending wine pairings that complement guests' menu selections, demonstrating a strong knowledge of wine varietals and flavor profiles to enhance their overall enjoyment at the club
  • Utilize exceptional interpersonal skills to build rapport with guests, enhancing their overall dining experience by suggesting personalized menu options based on their preferences and dietary restrictions, ultimately showcasing a deep understanding of the menu and ingredients at Stratford Country Club
  • Leverage knowledge of seasonal ingredients and culinary trends to suggest innovative and creative menu options, enhancing the dining experience at Stratford Country Club and setting the club apart as a culinary destination in the market
  • Collaborate with the culinary team to create unique and seasonal menu offerings that align with the club's brand and cater to the preferences of members and guests, showcasing innovation and creativity in culinary presentations at Stratford Country Club
  • Consistently maintain a clean and organized dining area, ensuring a welcoming atmosphere for club members and guests while upholding the high standards of cleanliness and presentation at all times.

Lifeguard

YMCA|Stratford
  • Collaborate with the Aquatics Director to develop and implement innovative pool programs and events to attract new members and retain existing ones, contributing to the growth and success of the facility
  • Maintain a positive and professional attitude towards all swimmers and patrons, serving as a role model for safety and customer service at YMCA|Stratford
  • Stay updated on the latest CPR and lifeguarding techniques and certifications, actively seeking professional development opportunities to enhance skills and ensure the highest level of safety and security for all patrons at YMCA|Stratford
  • Participate in regular team meetings and provide valuable feedback on current safety protocols, suggesting improvements to enhance overall lifeguard effectiveness and ensure a higher level of safety for all patrons at YMCA|Stratford.

Lifeguard and Instructor

Stratford Lions Pool - City of Stratford
  • Conduct regular safety inspections and maintenance of pool equipment, ensuring a safe and functional environment for all patrons and staff members
  • Implement innovative and engaging water safety programs, lessons and activities tailored to different age groups and skill levels to promote a culture of safety and fun at the pool
  • Develop and maintain strong communication with parents and guardians of swim lesson participants, providing feedback on progress and addressing any concerns or questions promptly to ensure a positive experience for all involved
  • Develop and lead regular team-building activities and workshops for lifeguards and instructors to foster a cohesive and supportive work environment, enhancing communication, morale, and overall performance at the pool.

Merchandiser

Shoppers Drug Mart|Stratford
  • Examined stock and verified quality of products to standards
  • Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise
  • Engaged with customers to provide superior customer service while maintaining a positive and respectful attitude
  • Create visually appealing product displays and promotional setups to attract customers and drive sales, leveraging knowledge of current market trends and consumer preferences
  • Implement visual merchandising strategies to optimize product placement and enhance the overall shopping experience for customers at the store.

Education

Bachelor of Science - Honors (H.B.Sc.) - Biological Sciences

University of Guelph
04.2027

Skills

  • Ontario Smart Serve Certification
  • Time Management
  • Team Collaboration
  • NLS - National Lifeguard Certification
  • Dining Area Maintenance
  • Customer Satisfaction Excellence
  • Safety Protocols Enhancement
  • Reliable and Responsible Communication
  • Standard First Aid & CPR/AED Level C
  • Interpersonal Skills
  • Wine Pairing
  • Aquatics Program Management

Timeline

Hospitality Server

Stratford Country Club

Lifeguard

YMCA|Stratford

Lifeguard and Instructor

Stratford Lions Pool - City of Stratford

Merchandiser

Shoppers Drug Mart|Stratford

Bachelor of Science - Honors (H.B.Sc.) - Biological Sciences

University of Guelph

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Jensen Pohl