Amanuel Ayana
Scarborough,,ON
Summary
Experienced with community engagement and volunteer coordination, bringing compassionate approach to service. Utilizes effective communication and problem-solving skills to support team objectives and deliver positive outcomes. Knowledge of organizing events and managing volunteer efforts to meet community needs efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Service Volunteer
Oromo Evangelical Church of Toronto (OECT)
Toronto, ON
04.2023 - Current
- Provided services to Oromo immigrants, refugees, and protected persons from Ethiopia, assisting them in navigating resources and settlement services in the Greater Toronto Area and surrounding cities .
- Assisted newcomer Oromo in integrating into Canadian society by providing spiritual guidance and social services, enhancing community connections and cultural adaptation.
- Actively participated in worship ministry and led the choir team.
- Contributed to the church's outreach efforts by supporting and engaging with the Oromo community.
HR Officer
Kameti Engineering PLC
ADDIS ABABA,ETHIOPIA
02.2021 - 02.2022
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
Education
BBA - Management
JINKA UNIVERSITY
ADDIS ABABA,ETHIOPIA01-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Excellent communication
- Computer skills
- Organizational skills
- Decision-making
- Verbal communication
Amanuel [Your Last Name]
Toronto, Ontario, Canada
[Your Email] [Your Phone Number] LinkedIn: [Your Profile]
Clear professional summary
- Customer service proficiency
Skills development
- Strong customer service and communication skills
- Cash handling and POS system proficiency
- Multilingual communicator
- Knowledge of settlement services and community outreach
- Ability to work in a fast-paced, team-oriented environment
- Possesses G-class driver's license
Professional background
Community service volunteer
- Assisted Oromo immigrants, refugees, and protected persons in navigating settlement services
- Provided cultural adaptation and community engagement support
- Participated in worship ministry and led the choir team
- Engaged with the Oromo community through outreach initiatives
Human resources management
- Managed personnel records, ensuring privacy compliance
- Coordinated onboarding processes and background screenings for new hires
- Supervised interviews and exit surveys to maintain HR best practices
- Advised managers on labor relations and conflict resolution
Education & Certifications
Bachelor's degree in management
- Ontario Smart Serve certification
Additional Information
- Languages Spoken: English, Oromo, Amharic
- Driving License: G-class (Has a car)
- Flexible work availability
- Customer service proficiency
Languages
English
Certification
- SMART SERVE ; 2024-07-17 TO 2029-07-16
- DRIVING LICENSE ; G
Timeline
Social Service Volunteer
Oromo Evangelical Church of Toronto (OECT)
04.2023 - Current
HR Officer
Kameti Engineering PLC
02.2021 - 02.2022
BBA - Management
JINKA UNIVERSITY