Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Stefan Luk Pat

Toronto,Canada

Summary

Hospitality-focused and passion-driven Food and Beverage Graduate from George Brown College with polished skills in creating effective business strategies, hospitality services and enhancing team performance. Background in business management, economics, and finance. Seeking a Junior Restaurant Managerial position at Piano Piano Toronto to curate exceptional hospitality experiences for guests and drive growth and improvement to the Front of House team. Firm believer in the importance of proactive communication for seamless service delivery across all areas of food and beverage management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hospitality Support Staff

The Chefs' House
Toronto, ON
09.2024 - Current
  • Co-managing FOH student cohorts, utilizing communication and leadership skills, to provide training and support, enhancing student development.
  • Overseeing floor operations during meal periods.
  • Providing one-on-one training to FOH staff in service techniques, including wine service, barista techniques, bartending, steps of service, and guest interaction.
  • Coordinating events and designating FOH staff roles to ensure success.
  • Partnering with floor managers in overseeing efficient FOH workflows.
  • Executing organized set-up and dismantling processes for various F&B special events at George Brown College.

Hospitality Service Staff - Externship Student

The Chefs' House
Toronto, ON
05.2024 - 08.2024
  • Leveraged steps of service skills - Served over 60 guests in numerous banquets and buy-out events, as well as A La Carte.
  • Leveraged wine knowledge to upsell bottles of wine, increasing wine sales during Rueda wine promotion.
  • Lead service as floor manager for dinner shift.
  • Handled peak hours during Summerlicious 2024, reaching unprecedented guest numbers in one night.
  • Conducted inventory management at the restaurant.
  • Effectively managed bar operations and utilized bartending and barista skills to maintain high service standards in line with best practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Business Development Administrator

Global Financial Brokers Ltd
Port of Spain, Trinidad
07.2021 - 03.2022
  • Oversaw portfolios for group and individual insurance policies in Health and Life categories - facilitating renewal, amendment, and enrolment processes contributing to client satisfaction
  • Conducted quantitative and qualitative analysis to enhance renewal reports for corporate clients.
  • Facilitated development of highly skilled recruits through consistent guidance and mentorship.

Co-Manager

What's For Lunch
Port of Spain, Trinidad
09.2016 - 06.2017
  • Managed a team of 5 employees by overseeing operations management to satisfy the food and beverage needs of 900 students, resulting in efficient service and customer satisfaction.
  • Researched and implemented new product offerings for students, resulting in increased sales, customer engagement, and continued contract renewal.
  • Curated weekly menus with health-focused options for students and staff, staying within budget constraints.

Education

Food and Beverage Restaurant Management Diploma - Toronto, ON

George Brown College
Toronto, ON

Bachelor of Arts - International Economics and Finance

Toronto Metropolitan University
Toronto, ON

Skills

  • Hospitality Service Expertise
  • Proficient in A La Carte and Banquet Service
  • Strong Wine and Beverage Expertise
  • Culinary Operations Management
  • Team Building and Employee Development Expertise
  • Cost Controlling
  • Special Events Management
  • Certified in Ontario Wines (VQA) & California Capstone Level 1
  • Certified in Smart Serve, Food Safety, Emergency First Aid & CPR/AED Level C (BL)
  • Experienced with TouchBistro and Open Table Software
  • Microsoft Office Proficiency - Advanced Excel Data Management
  • Cross Platform OS Proficiency in Windows and Mac OS

Certification

  • Ontario Wines (VQA) & California Capstone Level 1.
  • Smart Serve, Food Safety, Emergency First Aid & CPR/AED Level C (BL).
  • Russell Partnership Technology Food and Beverage Simulation Certificate
  • Hubspot Social Media Certificate
  • LinkedIn Learning Market Research Foundations Certificate

Languages

Languages: English

Affiliations

  • Photography
  • Surfing
  • Food and Beverage Development
  • Music and Events

References

References available upon request.

Timeline

Hospitality Support Staff

The Chefs' House
09.2024 - Current

Hospitality Service Staff - Externship Student

The Chefs' House
05.2024 - 08.2024

Business Development Administrator

Global Financial Brokers Ltd
07.2021 - 03.2022

Co-Manager

What's For Lunch
09.2016 - 06.2017

Food and Beverage Restaurant Management Diploma - Toronto, ON

George Brown College

Bachelor of Arts - International Economics and Finance

Toronto Metropolitan University

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Stefan Luk Pat