Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer Wright

Penetanguishene

Summary

Compassionate Personal Support Worker with extensive experience at Georgian Manor, skilled in dementia care and behavior management. Proven ability to enhance patient well-being through effective communication and personalized care plans. Recognized for fostering trust-based relationships and maintaining confidentiality while advocating for client rights in diverse healthcare settings.

I am hardworking and a passionate job seeker with strong organizational skills eager to secure entry-level administrative position.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Georgian Manor
10.2022 - Current
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Educated family members on best practices for supporting their loved one''s needs at home.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.

Personal Support Worker

Villa Care Centre
05.2008 - 09.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Trained and coordinated work of new support workers.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
  • Advocated for client rights while navigating various healthcare systems settings.

Fabricator

Zenair, Ltd
08.2003 - 10.2007
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific job.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Collaborated with team members to complete projects accurately and quickly.
  • Managed project timeline and resources to complete work on time and within budget.
  • Supported new team members, sharing knowledge and skills to improve overall team performance in metal fabrication.
  • Fabricated components and structures following customer requirements.
  • Cut bent, and formed sheet metal and other materials to create metal works.

Customer Service Representative

Tim Hortons
05.1997 - 10.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer calls and needs efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.

Education

Personal Support Worker Certificate - Health Education

Adult Learning Center
Midland, ON

High School Diploma -

Penetanguishene Secondary School
Penetanguishene, ON
06-2000

Skills

  • Dementia care, Behavior management
  • Interpersonal communication
  • Multitasking and organization
  • Healthcare documentation
  • Respectful and compassionate
  • Strong ethics
  • Patient management
  • Dependable and responsible
  • Team collaboration
  • PPE usage
  • Privacy and confidentiality
  • Time management
  • Compassion and empathy
  • Active listening
  • Verbal and written communication

Languages

English
Native or Bilingual

Certification

Dementiability

Dementiability Trainer

CPR, First aid and AED training

GPA

Pieces Training


Timeline

Personal Support Worker

Georgian Manor
10.2022 - Current

Personal Support Worker

Villa Care Centre
05.2008 - 09.2022

Fabricator

Zenair, Ltd
08.2003 - 10.2007

Customer Service Representative

Tim Hortons
05.1997 - 10.2001

Personal Support Worker Certificate - Health Education

Adult Learning Center

High School Diploma -

Penetanguishene Secondary School

Similar Profiles

CREATE PROFILE
Jennifer Wright