Jennifer Pollock
Summary
Community support professional with track record of fostering positive relationships and providing meaningful assistance to individuals in need. Skilled in addressing unique challenges, team-oriented, adaptable, and reliable with strong focus on achieving impactful results.
Uplifting and compassionate individual with strong interpersonal and listening skills. Possesses foundational knowledge in mental health support and crisis intervention, with hands-on experience in de-escalation techniques and empathetic communication. Aims to create positive impact by fostering supportive and inclusive community environment.
Overview
18
18
years of professional experience
Work History
Community Support Worker
Younghusband Resources
04.2018 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
Customer Service Representative/Receptionist
Sterno Home
08.2007 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Handled assignments independently with good judgement and critical thinking skills.
Education
E-commerce And Business Administration
Sprott Shaw College
Coquitlam, BC09-2001
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Client advocacy
- Social integration
- Personal care assistance
- First aid and CPR
- Problem-solving
- Interpersonal communication
- Teamwork and collaboration
- Team building
- Documentation proficiency
- Multitasking Abilities
Timeline
Community Support Worker
Younghusband Resources
04.2018 - Current
Customer Service Representative/Receptionist
Sterno Home
08.2007 - 10.2017
E-commerce And Business Administration
Sprott Shaw College
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