Summary
Work History
Education
Skills
Languages
Timeline
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Jennifer Lafortune

Port Hope,ON

Summary

Proactive Guest Service Representative with extensive experience in reservation modifications, payment transactions, and resolving guest complaints. Skilled in fostering guest loyalty, promoting animal care education, and maintaining confidentiality. Bringing strong customer service, computer skills, and attention to detail to elevate guest experiences.

Work History

PERSONAL SUPPORT WORKER

SELF
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

BOARD MEMBER VOLUNTEER AND MARKETING

PORT HOPE FIGURE SKATING CLUB
  • Fostered collaboration among board members, promoting open communication and shared decisionmaking.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Drove strategic planning efforts to align with company vision and long-term objectives.
  • Prepared and presented reports to inform board on organizational progress and goals.

Guest Service Representative

TORONTO ZOO
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

KIDS ZOO VOLUNTEER

TORONTO ZOO
  • Assisted in conducting research projects on animal behavior and public engagement initiatives.
  • Provided exceptional customer service, answering visitor inquiries and offering assistance when needed.
  • Helped create accessible signage with clear messaging regarding exhibit features and safety guidelines.
  • Promoted animal care education by conducting presentations and demonstrations for visitors.

ADMINISTRATIVE ASSISTANT

DANIER LEATHER H.O
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Administrative Assistant and Shipping Coordinator

Gaytown Sportwear
Toronto, ON
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

M.D. - Doctor of Naturopathic Medicine

UDEMY
ON CANADA
02.2022 - 11.2024

GED -

HAPPY SOUL
01-2018

GED -

Durham College
Oshawa, ON
01-2004

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented

Languages

English
Full Professional

Timeline

M.D. - Doctor of Naturopathic Medicine

UDEMY
02.2022 - 11.2024

PERSONAL SUPPORT WORKER

SELF

BOARD MEMBER VOLUNTEER AND MARKETING

PORT HOPE FIGURE SKATING CLUB

Guest Service Representative

TORONTO ZOO

KIDS ZOO VOLUNTEER

TORONTO ZOO

ADMINISTRATIVE ASSISTANT

DANIER LEATHER H.O

Administrative Assistant and Shipping Coordinator

Gaytown Sportwear

GED -

HAPPY SOUL

GED -

Durham College

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