Jenna Torres

• Greeted guests in a professional and friendly manner while providing exceptional customer service
• Managed guest check-ins and check-outs efficiently using hotel reservation systems
• Handled room reservations, cancellations, and modifications by phone, email, and in person
• Processed payments, balanced cash drawers, and maintained accurate billing records
• Responded promptly to guest inquiries, requests, and complaints to ensure guest satisfaction
• Coordinated with housekeeping and maintenance departments to ensure room readiness and guest comfort
• Maintained knowledge of hotel services, local attractions, and amenities to assist guests
• Answered multi-line phone systems and directed calls appropriately
• Assisted with administrative tasks including filing, data entry, and daily reports
• Ensured compliance with hotel policies, safety procedures, and confidentiality standards
• Worked effectively in fast-paced environments while maintaining professionalism and attention to detail

• Monitored property premises to ensure safety and security of employees, guests, and visitors
• Conducted routine patrols of buildings, parking lots, and restricted areas
• Responded promptly to alarms, emergencies, and suspicious activities
• Enforced company policies, safety regulations, and access control procedures
• Prepared detailed incident, accident, and daily activity reports
• Monitored surveillance cameras and security systems to detect unauthorized activity
• Assisted in conflict resolution and de-escalated potentially disruptive situations professionally
• Controlled entry and exit points while verifying identification and visitor credentials
• Coordinated with law enforcement, emergency responders, and management when necessary
• Provided excellent customer service while maintaining a visible and professional security presence
• Performed crowd control and maintained order during events or high-traffic situations
• Conducted safety inspections and reported hazards to management promptly

• Responded to emergency fire, medical, and rescue calls in a timely and professional manner
• Assisted with firefighting operations, fire suppression, and emergency scene management
• Provided basic emergency medical care and first aid to injured or ill individuals
• Operated and maintained firefighting equipment, emergency vehicles, and medical supplies
• Conducted search and rescue operations during emergency incidents
• Assisted with patient assessment, stabilization, and transportation support as an EMT
• Participated in fire prevention, safety education, and community outreach programs
• Performed routine inspections, maintenance, and cleaning of equipment and station facilities
• Worked collaboratively with firefighters, EMTs, law enforcement, and emergency personnel
• Maintained calm and effective decision-making abilities in high-pressure situations
• Completed incident reports and maintained accurate emergency response documentation
• Participated in ongoing training drills and certification programs to maintain emergency response readiness