KRISTINE JOY GASMIN
San Diego
Summary
Experienced with managing front office operations efficiently and ensuring guest satisfaction. Utilizes strong communication and problem-solving skills to address guest inquiries and issues promptly. Knowledge of administrative procedures and hospitality software to streamline daily tasks.
Overview
20
20
years of professional experience
Work History
Front Office Agent
HILTON GARDEN INN
San Diego, CA
02.2024 - Current
- Complete the registration process, including inputting the guests' information accurately, and ensuring the billing method and posted charges are correct.
- Respond to all guests' requests, inquiries, and complaints in a quick manner.
- Resolve billing discrepancies promptly and accurately.
- Follow up with customers during and after their stay to ensure satisfaction levels remained high.
Records Clerk
COUNTY OF SAN DIEGO
San Diego, CA
02.2024 - Current
- Process court reports, and ensure the completeness of the documents.
- Ensure the accuracy of the information entered into the database.
- Assist with tasks, such as file transfers, closing files, requesting school records, etc.
- Update electronic files with any changes or additions to existing records.
Night Auditor
HOMEWOOD SUITES BY HILTON
San Diego, CA
09.2021 - Current
- Ensure all data on reports and financial data inputted on spreadsheets is correct.
- Review posted room and tax charges for accuracy, and immediately correct them.
- Check for any discrepancies, and resolve any inaccurate financial transactions.
- Generate and distribute the required reports for management and departments.
Front Office Supervisor/Manager on Duty
HILTON GARDEN INN
San Diego, CA
11.2022 - 02.2024
- Supervised front office staff, including training new employees, providing guidance, and conducting meetings.
- Implemented policies and procedures related to the front office operations.
- Monitored guest satisfaction reviews and scores, and respond to guests' reviews to enhance satisfaction.
- Analyzed financial data to ensure maximum profitability for the hotel.
Night Auditor
RESIDENCE INN BY MARRIOTT
San Diego/San Marcos, CA
04.2019 - 11.2020
- Handled all end-of-day accounting functions, including posting daily room rates and room tax.
- Looked over pending check-ins and payment processes to complete the closing procedures.
- Processed financial transactions accurately, including posting charges to guests' and master accounts.
- Responded to guest needs quickly and efficiently.
Front Desk Agent
RODEWAY INN AND SUITES
San Diego
03.2015 - 12.2018
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Processed payments accurately and efficiently.
- Responded to inquiries and room requests made online, by phone and via email.
Front Desk Manager
PACIFIC COAST INN
San Diego, CA
07.2006 - 01.2009
- Responsible for managing the daily operations of the Front Office, Night Audit, and Housekeeping.
- Managed scheduling, payroll, and budgeting of the hotel.
- Hired and trained new front desk agents, and provided mentorship when needed.
- Set performance goals for all staff and conduct regular performance evaluations.
Education
Bachelor of Science - Public Health
San Diego State University
San Diego, California08-2019
Associate of Science - Biology/Allied Health
San Diego City College
San Diego, California05-2014
Skills
- Strong attention to detail
- Good leadership skills
- Problem-solving and critical-thinking skills
- Excellent organization and time management skills
- Great interpersonal and communication skills
- Strong work ethic
Accomplishments
Awarded Hilton Catch Me At My Best
Timeline
Front Office Agent
HILTON GARDEN INN
02.2024 - Current
Records Clerk
COUNTY OF SAN DIEGO
02.2024 - Current
Front Office Supervisor/Manager on Duty
HILTON GARDEN INN
11.2022 - 02.2024
Night Auditor
HOMEWOOD SUITES BY HILTON
09.2021 - Current
Night Auditor
RESIDENCE INN BY MARRIOTT
04.2019 - 11.2020
Front Desk Agent
RODEWAY INN AND SUITES
03.2015 - 12.2018
Front Desk Manager
PACIFIC COAST INN
07.2006 - 01.2009
Bachelor of Science - Public Health
San Diego State University
Associate of Science - Biology/Allied Health
San Diego City College