Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JENIFER TITCHA

LaSalle,QC

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Winners & HomeSense
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Entrepreneur

Independent Make Up Artist/ Hair Dresser
06.2019 - Current
  • Determined business plan, mission statement, and vision.
  • Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
  • Identified target customer segments through in-depth research, building tactical marketing strategies.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Generated additional revenue streams through constructive partner and client relationships.

Barista

Starbucks
05.2023 - 07.2023
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Helped management keep an adequate supply on hand by notifying of shortages.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at the end of shifts.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs

Cashier

Hart
05.2021 - 11.2022
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Ecole Secondaire Cavelier-de-lasalle
LaSalle, QC
Current

Skills

  • Team Cooperation
  • Multitasking Strengths
  • Stocking and Replenishing
  • Time Management
  • Verbal Communication
  • Microsoft Office
  • Google Docs
  • Excellent People Skills
  • Customer Service
  • Computer Proficiency and Microsoft Office
  • Excellent Written and Verbal Communication
  • Positive Customer Engagement
  • Cash Register Operation
  • Problem-solving skills

Certification

Concomitance Diplôme d'études secondaires et Diplôme d'études professionnelles en Soutien informative

Timeline

Sales Associate

Winners & HomeSense
06.2023 - Current

Concomitance Diplôme d'études secondaires et Diplôme d'études professionnelles en Soutien informative

06-2023

Barista

Starbucks
05.2023 - 07.2023

Cashier

Hart
05.2021 - 11.2022

Entrepreneur

Independent Make Up Artist/ Hair Dresser
06.2019 - Current

High School Diploma -

Ecole Secondaire Cavelier-de-lasalle

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JENIFER TITCHA