JENCY SHAH
Toronto,Canada
Summary
A results-driven Business Analyst and Project Management Professional (PMP) with over nine years of experience in business process analysis, data-driven decision-making, and project coordination. Adept at identifying business needs, optimizing workflows, and leveraging data analytics to enhance operational efficiency. Proven ability to facilitate stakeholder communication, manage cross-functional teams, and implement process automation strategies to drive business success. Proficient in Microsoft Excel, Power BI, Jira, and Monday Dev, with expertise in Agile and Scrum methodologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
Ace Acumen Academy
05.2022 - Current
- Conduct business process analysis to identify inefficiencies and implement data-driven solutions, improving operational effectiveness by 20%
- Collaborate with cross-functional teams to assess business needs, optimize workflows, and streamline project execution
- Develop and maintain Excel and Power BI dashboards, providing actionable insights to support senior leadership decision-making
- Facilitate stakeholder meetings to gather and document business requirements, ensuring alignment with organizational goals
- Implement Agile methodologies, ensuring timely project completion and the successful achievement of business objectives
Special Needs Support
Play & Grow Childcare Centre
12.2021 - 05.2022
- Maintained accurate client progress records, documenting key observations and developmental milestones
- Created an inclusive learning environment by implementing tailored strategies to support children’s social and educational development
- Collaborated with multidisciplinary teams to develop and implement individualized learning plans
Project Specialist
SOL
03.2020 - Current
- Conduct business needs assessments and propose workflow automation solutions, reducing manual processes by 30%
- Design and implement performance tracking systems, improving project visibility and resource allocation
- Lead cross-functional teams in project execution using Jira and Monday Dev, ensuring operational efficiency
- Develop training materials and process documentation to support business transformation initiatives
Project Specialist
Podar International School
05.2018 - 11.2020
- Conducted data analysis to identify trends, optimizing project planning and enhancing resource utilization
- Managed project timelines, budgets, and risk assessments, ensuring the timely delivery of key educational initiatives
- Developed business process documentation, streamlining internal workflows and improving team collaboration
- Facilitated communication among project teams and key stakeholders, ensuring alignment with institutional objectives
Education Project Specialist
Zebar School for Children
05.2017 - 05.2018
- Conducted market research and data analysis to evaluate and improve educational programs
- Implemented process automation, reducing administrative workload and enhancing efficiency
- Designed and delivered staff training programs, fostering professional development and engagement
Project Coordinator
Som Lalit School
07.2016 - 05.2017
- Assisted in project planning, scheduling, and execution, ensuring alignment with strategic priorities
- Managed project documentation and reporting, improving collaboration and workflow efficiency
- Performed data analysis to generate insights and drive continuous improvement initiatives
Education
Master of Education -
Gujarat University
01.2019
MBA - Business Administration
Sikkim Manipal University
01.2017
Bachelor of Education -
Gujarat University
01.2017
Master of Commerce - Finance & Analytics
Gujarat University
01.2015
Bachelor of Commerce -
Gujarat University
01.2013
Skills
- Business Process Analysis & Optimization
- Data Analytics & Reporting
- Agile & Scrum Methodologies
- Stakeholder Engagement & Communication
- Project Management & Process Automation
- Requirements Gathering & Documentation
- Risk Analysis & Change Management
- Microsoft Excel
- Jira
- Monday Dev
- PowerPoint
Certification
- Project Management Professional (PMP), PMI Institute
- People Analytics Certification, The Wharton School
- NLP Master Practitioner, Certified NLP Trainer
- Hatha Yoga Practitioner, Yoga Alliance
Timeline
Program Manager
Ace Acumen Academy
05.2022 - Current
Special Needs Support
Play & Grow Childcare Centre
12.2021 - 05.2022
Project Specialist
SOL
03.2020 - Current
Project Specialist
Podar International School
05.2018 - 11.2020
Education Project Specialist
Zebar School for Children
05.2017 - 05.2018
Project Coordinator
Som Lalit School
07.2016 - 05.2017
MBA - Business Administration
Sikkim Manipal University
Bachelor of Education -
Gujarat University
Master of Commerce - Finance & Analytics
Gujarat University
Bachelor of Commerce -
Gujarat University
Master of Education -
Gujarat University