Jemini Modi
Vancouver,BC
Summary
Knowledgeable Customer Service Representative Skilled in high volume electronic document review. Detail oriented and focused on providing exemplary customer service to customers while managing multiple tasks and completing priorities. Excellent communication skills and experience with Microsoft Office and Outlook. Highly educated in accounting and finance background looking to expand in financial analysis industry and human resource management.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Whole Foods Market
04.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Packaging and receiving shipments.
- Build strong knowledge of product lines.
- Marketing and fundraising.
- Resolve Work conflicts.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Business Coordinator
Sai Diamond
06.2018 - 09.2020
- Facilitated communication with clients and team members to improve business strategy and operation.
- Managed project staffing, recruitment and new hire process.
- Conducted research assignments for executive team to support internal special projects.
- Coordinated with external contractors for development of marketing collateral, website management and branding activities.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Negotiated and resolved disputes between clients finding mutually beneficial solutions.
Education
MBA - Human Resource Management
University Canada West
Vancouver, BC07.2022
Master of Commerce(Mcom) - Accounting
Pune University
India06.2019
Bachelor of Commerce - Cost And Works Accounting
Pune University
India06.2017
Skills
- Interdepartmental Collaboration
- Exceptional Telephone Etiquette
- Sales Expertise (2 years)
- Cash Handling
- Ms word, ms excel, good communication skills
- Microsoft Office
- Accounting
- Customer Support (25 years)
- Client Relations and Retention
- Staff Training
- Budgeting and Reporting
Timeline
Customer Service Manager
Whole Foods Market
04.2021 - Current
Business Coordinator
Sai Diamond
06.2018 - 09.2020
MBA - Human Resource Management
University Canada West
Master of Commerce(Mcom) - Accounting
Pune University
Bachelor of Commerce - Cost And Works Accounting
Pune University
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