Andrea Rivamonte
Brampton,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Newrest Ont
06.2023 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food Runner
Compass Group At Air Canada Signature Suite
03.2023 - 06.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Crew Leader
Cinnabon
11.2021 - 05.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Cook's Assistant
Ichiban Sushi House
08.2022 - 04.2023
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
Merchandiser
Harry Rosen
08.2020 - 08.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
Bachelor - Flight Services
Seneca Newham
North York, ON04.2023
Skills
- Research
- Interdepartmental Collaboration
- Hydraulics
- New Hire Training
Timeline
Customer Service Manager
Newrest Ont
06.2023 - 08.2023
Food Runner
Compass Group At Air Canada Signature Suite
03.2023 - 06.2023
Cook's Assistant
Ichiban Sushi House
08.2022 - 04.2023
Crew Leader
Cinnabon
11.2021 - 05.2023
Merchandiser
Harry Rosen
08.2020 - 08.2021
Bachelor - Flight Services
Seneca Newham
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