Jekemea Janee Hargraves
1130 252nd Street Harbor City
Summary
Customs Broker Supervisor with over 18 years of Logistics experience. Extensive experience and knowledge in communicating confidently with all levels of employees. Expertise in solving problems quickly and efficiently. Ability to multitask, goal oriented with management abilities.
Overview
22
22
years of professional experience
Work History
Customs Brokerage Supervisor
Kuehne + Nagel
10.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted weekly meetings with staff to ensure everyone was up-to-date and informed of any changes.
- Filed CAPE in the ACE portal system and billed clients accordingly.
- Processed truck shipments with efficiency and accuracy in the Cargowise system.
- Filed PSC's and Protests
- Renewed Continuous Bonds
- Update Power of Attorney within the Cargowise system.
Senior Customs Brokerage Specialist
FedEx Logistics
08.2022 - 10.2025
- As a Customs Brokerage lead, I am responsible for 8 individuals in my brokerage department. I communicate with my team and other colleagues to prepare documents that are to be processed by our Entry Processing Team. I manage the workload and delegate responsibilities to my team to get documents processed in a timely manner. Responsible for prepping documents which include classification, identifying the Country of Origin, identifying the correct Entry Value (NDC and AMMV’s as well), calculating UOM’s, reviewing ADD/CVD scopes to determine whether commodities are subject to additional duties and/or fees, etc. Also, virtual scan the appropriate supporting documentation to CBP to be compliant. Verify if FDA or EPA applies to shipments. I have maintained an excellent customer rapport, and I am the key point of contact for most of our top customers.
- Determining admissibility of merchandise and making other import-related decisions. Screening entry documents for full range of regulatory and legal requirements.
- Rate documents accurately and efficiently.
- Classify shipments/commodities
- Prepare documentation and send it to CBP and other government agencies via DIS
- Coordinate freight delivery to designated locations
- Troubleshoot and communicate effectively with customers and foreign origins. Assist with creation of client SOPs
- Collect Charges from clients
- My daily responsibilities are training, auditing entries, updating clients on their shipments, submitting PSC (when needed), running numerous reports (such as Duplex Staging Report, CT102 report, etc.).
Custom Brokerage Team Lead
FedEx Trade Networks
02.2019 - 08.2022
- As a Lead, I am responsible for 13 individuals in my brokerage department. I communicate heavily with brokers to ensure proper documentation is provided to recover these shipments and to ensure customs releases are complying once shipment has arrived. I provide accurate tracking of inbound and outbound shipments and coordinate actively with our dispatch team on daily runs. I work closely with higher management to solve any discrepancies that may arise.
- Process entries and follow up on clearance in timely manner
- Classification of shipments/commodities and preparation of documentation Interface with customs and other government agencies
- Troubleshoot and communicate effectively with customers and foreign origins. Assist with creation of client SOPs
- My daily responsibilities are training, filing ISF's, audit entries, overseeing the FTZ process, overseeing the Inbound process and creating 2 reports (Quality Assurance Report and FTZ reports).
Senior Entry Coordinator / Certified Customs Specialist
FedEx Trade Networks
12.2013 - 02.2019
- Responsible for providing Customs House Brokerage duties, high level of data inputting, and problem resolution to ensure timely release and movement of cargo. Efficiently and accurately keying high-volume accounts (i.e. New Balance, Molex, Bissell, Adidas, Drydock, Logitech, PetSmart, etc.) Also responsible for Pier Passing containers and creating Single Transaction Bonds for shipments.
- Determine accurate tariff classification and value for U.S. Customs and Border Protection (CBP) entry and entry summary.
- Determine the applicability of other government agencies, which are requirements to import shipments and collect the necessary information to make proper declarations. When applicable, input required data into the system for transmission to other federal government agencies, such as Food & Drug Administration (FDA), Environmental Protection Agency (EPA) and Federal Communications Commission (FCC).
- Coordinate additional billings and corrections to data to correct CBP rejects, census warnings, etc.
- Transmit all data required for CBP and other government agency release and delivery.
- Monitor Automated Broker Interface (ABI) transmissions and correct errors when required.
- Work closely with other team members to provide high quality service.
- Elected by management to train New Employees on the Duplex and Buffalo system.
Transportation / Customer Service Representative
FMI / Toll Global Forwarding
01.2007 - 01.2013
- Handle a variety of accounts (i.e. Jones, Energie, Lei, Nine West, Nautica). Create trips to transport freight from warehouses to desired destinations. Communicate with Ocean Ports and Airlines daily to ensure that shipments are cleared up and ready for pick up in a timely manner.
- Communicate with customers and other trucking companies to ensure timely delivery.
- Check availability for Ocean Containers and create import pickups from Terminal
- Provide availability information to customer by excel spreadsheets
- Open both Air and Ocean Delivery Orders within a timely manner
- Close out loads by manifesting the freight (this shows the customer which freight is loaded and where it is located on the trailer).
- Send Proof of deliveries to customers to ensure freight has been delivered successfully
- Provide in yard activity logs to let the customer know which loads are waiting to be picked up and delivered.
ACH Representative
07.2006 - 05.2007
- Pay (with check or electronically) UPS statements and a variety of other customer statements to US Border Protection. Check and balance statements to ensure all expenses are paid.
- Secure duty payments to Customs on a daily and timely basis.
- Send custom released files to Trade Management Center (TMC) for billing
Customs Broker
UPS-Supply Chain Solutions
01.2005 - 01.2007
- Handle a variety of accounts. Create and submit paperwork electronically to border agencies for air and ocean shipments to receive clearance to export freight. Communicate with customers, airlines and ocean ports daily to ensure that shipments are cleared for pick up on a timely manner. Dispatch shipment with freight forwarders to transport goods to the customer.
- Provide information and assistance to importers/exporters on customs clearance of imported or exported goods.
- Classify goods according to the international tariff coding.
- Receive, prepare and process documents for goods to be exported and imported.
- Negotiate and arrange shipping with truckers, terminals or airline companies for freight transport.
- Arrange for the clearance of cargo (export declaration).
- Work with border agencies.
- Assist exporters to find, track and value goods.
- Create excel spreadsheets with shipment status for customers.
Education
Psychology
Los Angeles Harbor College
01-2005
Psychology
California State Long Beach
01-2003
Skills
- Goal oriented
- Staff management
- Customer service
Timeline
Customs Brokerage Supervisor
Kuehne + Nagel
10.2025 - Current
Senior Customs Brokerage Specialist
FedEx Logistics
08.2022 - 10.2025
Custom Brokerage Team Lead
FedEx Trade Networks
02.2019 - 08.2022
Senior Entry Coordinator / Certified Customs Specialist
FedEx Trade Networks
12.2013 - 02.2019
Transportation / Customer Service Representative
FMI / Toll Global Forwarding
01.2007 - 01.2013
ACH Representative
07.2006 - 05.2007
Customs Broker
UPS-Supply Chain Solutions
01.2005 - 01.2007
Psychology
California State Long Beach
Psychology
Los Angeles Harbor College