Kevin Rogers
Torrance,CA
Summary
Several years of experience in customs brokerage and global logistics, with a proven track record of leading brokerage operations, ensuring regulatory compliance, and delivering accurate, timely entries. Demonstrated ability to manage onboarding, post-entry corrections, and complex documentation across multiple teams. Adept at leveraging technology and systems to optimize workflows, reduce risk, and improve service delivery in a fast-paced environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customs Brokerage Supervisor
Hellmann Worldwide Logistics
05.2022 - Current
- Lead customs brokerage activities to ensure compliance with US Customs and related regulations.
- Collaborate with customer service and sales on onboarding new accounts and post-entry corrections.
- Set up and transmit entries through Hellogic and the Customs Management System.
- File ISF 5 and ISF 10 through Blue Jay Solutions.
- Manage weekly payroll via ADP and support annual performance reviews.
- Leverage Cargowise and Raft AI to enhance workflow efficiency, data integrity, and automation in brokerage processes.
- [Optionally add a bullet about cross-functional coordination, customer satisfaction metrics, or measurable outcomes if available.]
Recreation Specialist 1
City of Torrance
01.1991 - Current
- [Keep as applicable from original; adjust to fit resume narrative.]
Customer Service Supervisor III
FedEx Logistics
08.2016 - 04.2022
- Managed a team of 11 support staff across Traditional and Nontraditional customs brokerage and ECCF operations.
- Trained staff on classification, INCO terms, reading BLs/CI, and tariff/ratings of goods.
- Led onboarding of 320+ accounts with varied commodities; coordinated with Sales for new account setup.
- Transmitted and entered air and ocean customs entries; managed admissibility, classification, valuation, duties and taxes.
- Maintained client communications with American Honda, Honda Europe, Honda UK, steamship lines, freight forwarders, truckers, and US Customs.
- Handled customs exams, demurrage, and inbound shipments; experienced with warehouse entries, diversions, Hazmat orders, and certifying entries.
- Remote Location File (RLF) management; prepared exam reports for major clients.
- Recognized with Bravo Zulu Awards for outstanding customer service.
Customer Billing Resolution Specialist
FedEx Trade Networks Transport and Brokerage
03.2013 - 08.2016
- Coordinated assignment, research, and timely resolution of customer invoicing disputes.
- Ensured disputes were resolved to customer satisfaction and aligned with company interests.
- Identified, analyzed, and resolved accounts payable billing issues; used DTS to track disputes to resolution.
- Conducted root-cause analysis of billing issues; recommended process improvements to reduce future disputes.
- Analyzed billing processes to assist collections, improve cash flow, and retain customers.
- Minimized financial risk from disputed invoices and escalations to Operations as needed.
Senior Customs Service Specialist / Team Lead
FedEx Logistics
07.2007 - 03.2013
- [Expand as needed; preservation of exact wording from original can stay here if you want more bullets.]
Import Agent
FedEx Express EMEA
05.2006 - 03.2007
- Transmitted and entered air customs entries through AEP; minimized cage time for incorrect/missing invoices.
- Certified in major customs functions and EU procedures; broad certification set listed in original text.
- Managed high-value inbound clearance, including DTI SAD declarations and compliance with restricted/prohibited items.
- Received Bravo Zulu Award for outstanding customer service.
Office Manager
Supplier Quality Assurance, Inc.
01.2000 - 01.2001
- Recruited for ISO; resume formatting and client interaction.
- Coordinated international/domestic travel; office operations, communications, and marketing mailings.
- Organized meetings, seminars, and board materials; supported management functions.
Customer Service Manager
City of Torrance
01.1997 - 01.2000
- Managed a nine-person team; training and scheduling.
- Theatre operations: set up, payroll, invoicing; customer inquiries; sales database maintenance.
- Managed events and youth recreational programs; oversaw various community activities.
Education
Accounting
El Camino College
Torrance, CASkills
- Customs brokerage operations and supervision
- Entry transmission and ISF filing (ISF 5, ISF 10)
- Post-entry corrections and regulatory compliance (US Customs)
- Account onboarding and client onboarding processes
- Team leadership, training, and performance management
- Documentation accuracy (BLs, CIs, INCO terms)
- International and domestic freight processes
- System proficiency: Cargowise, Raft AI, Hellogic, ADP, Workday, Blue Jay Solutions, DTS
- Data analysis, process improvement, and root-cause analysis
- Billing resolution and dispute management
- Communications with clients, steamship lines, forwarders, and customs authorities
- Cargowise
- Raft AI
- Hellogic
- Blue Jay Solutions
- ADP
- Workday
- DTS (Dispute Tracking System)
- AEP (Ireland)
- ERP/CRM and related documentation tools
- MS Office Suite; QuickBooks; Peachtree; Goldmine
Accomplishments
- Bravo Zulu Awards for outstanding customer service (FedEx Express EMEA and related roles).
- Onboarded and organized 320+ active accounts with diverse commodities, improving onboarding efficiency.
- Implemented process enhancements for post-entry corrections and ISF filings to reduce risk and cycle times.
- Led cross-functional teams across customer service, sales, and operations to streamline customs clearance and documentation.
- Maintained high accuracy in entry transmission and document classification, supporting timely clearance.
Certification
- CCS
- QDM Apprentice
- Hazmat shipping documents
- Customs Brokerage prep class
- Brokerage 101
- Hazmat Awareness
- HTSUA/Classification
- Entry types broker math
- International Banking Requirements
- Emergency Awareness Training – City of Torrance
- Customer Service Management Training – City of Torrance
- Effective Team Building – FedEx Trade Networks
- Microsoft Office suite (Word, Excel, Outlook, Access); QuickBooks; Peachtree; Goldmine; DTI tools
Timeline
Customs Brokerage Supervisor
Hellmann Worldwide Logistics
05.2022 - Current
Customer Service Supervisor III
FedEx Logistics
08.2016 - 04.2022
Customer Billing Resolution Specialist
FedEx Trade Networks Transport and Brokerage
03.2013 - 08.2016
Senior Customs Service Specialist / Team Lead
FedEx Logistics
07.2007 - 03.2013
Import Agent
FedEx Express EMEA
05.2006 - 03.2007
Office Manager
Supplier Quality Assurance, Inc.
01.2000 - 01.2001
Customer Service Manager
City of Torrance
01.1997 - 01.2000
Recreation Specialist 1
City of Torrance
01.1991 - Current
Accounting
El Camino College