Jeff Homer
Toronto,ON
Summary
Enthusiastic team player with extensive experience in travel sales, customer service, and relationship management. Consistent track record of meeting and exceeding sales quotas. Known for building strong rapport with clients and teammates. Brings a positive and bright attitude into each day, generating contagious energy for the team.
Overview
12
12
years of professional experience
Work History
Tour Consultant
EF Educational Tours
08.2022 - 09.2024
- Generated $4.7 million in revenue for 2023 sales year, achieving 130% to goal and earning top performer status across Canada.
- Managed approximately 50+ incoming and outgoing calls, emails per day from clients.
- Increase of 60% in travellers enrolled from previous Tour Consultant in territory during first year.
- Collaborated with DMOs to promote destinations and tourist attractions to clients.
- Mined for referrals with existing and new clients in order to achieve record sales year.
- Delivered presentations to groups of 20-150 people resulting in a 70% conversion rate to enrol on tours and increasing average group size in territory by 45% over previous record year.
- Assisted clients with on-tour emergencies including flight cancellations, local tour operator issues, medical and mental health situations involving travellers.
Manager
The Scottish and Irish Store (Toronto Pop-Up)
08.2021 - 01.2022
- Conceptualized, designed, built, and opened pop-up shop in 6,600 sq. ft. location in Downtown Toronto.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
New Home Sales Assistant
Qualico
09.2012 - 03.2016
- Showed new build homes to prospective buyers, involved directly with client acquisition, and maintaining relationships.
- Managed contract documentation and customer database, ensuring all necessary paperwork was completed accurately and on time.
- Involved in marketing strategies for new projects and developments.
Bartender
Various Employers
03.2016 - 08.2022
- Rec Room Roundhouse - Toronto, ON (6 months)
- The Painted Lady - Toronto, ON (1 year)
- VIP Yonge and Dundas - Toronto, ON (5 years)
- DGS Event Staffing - Toronto, ON (1 year)
Bartender
The Rec Room Roundhouse
03.2022 - 07.2022
- Bartender at high volume bar in downtown Toronto with consistent individual sales of $4000-$5000 nightly
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Stepped in to assist in other areas of service when necessary
Bartender
The Rec Room Roundhouse
03.2022 - 07.2022
- Bartender at high volume bar in downtown Toronto with consistent individual sales of $4000-$5000 nightly
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Stepped in to assist in other areas of service when necessary
Bartender
Cineplex VIP Yonge and Dundas
03.2016 - 11.2021
- Responsible for efficient flow of mixing and serving drinks at both service bar and wood.
- Counted and weighed liquor on nightly basis while maintaining strict variance margins and being responsible for noting spillage.
- Trusted to train new bartenders and servers.
- Continued open communication with management to identify and solve problems relating to menu, training, and operations.
Actor
Element Artist Management
03.2016 - 12.2023
- Collaborated with agent through monthly check-ins to plan best approach to auditioning, self-taping, getting involved in new projects, and training.
Education
Bachelor of Arts - Film Studies And Theatre
University of Manitoba
Winnipeg, MB01-2016
Skills
- Strong multitasking abilities
- Relationship building and management
- Interpersonal communication skills
- Verbal and written communication
- Sales closing
- Client acquisition
- Presentation skills
- Microsoft Office
- Travel industry experience
- TICO certification
Accomplishments
- Top performer in sales across Canada for 2023 with EF Educational Tours.
- Director's Choice to join President's Club at EF Educational Tours.
- Led local and international workshops to train new clients.
- Asked by local high school to offer career presentation to students for its Civics and Careers class.
- Volunteered with Manitoba Marathon, Learning Disabilities Association of Canada, Rekai Centre (Long Term Care Facility in Downtown Toronto).
References
Available Upon Request
Timeline
Tour Consultant
EF Educational Tours
08.2022 - 09.2024
Bartender
The Rec Room Roundhouse
03.2022 - 07.2022
Bartender
The Rec Room Roundhouse
03.2022 - 07.2022
Manager
The Scottish and Irish Store (Toronto Pop-Up)
08.2021 - 01.2022
Bartender
Various Employers
03.2016 - 08.2022
Bartender
Cineplex VIP Yonge and Dundas
03.2016 - 11.2021
Actor
Element Artist Management
03.2016 - 12.2023
New Home Sales Assistant
Qualico
09.2012 - 03.2016
Bachelor of Arts - Film Studies And Theatre
University of Manitoba
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