Christopher LeBlanc
Toronto,Canada
Summary
Passionate educator, team leader and sales professional dedicated to promoting high-impact educational experiences and personal growth for students. Skilled in meeting and exceeding sales targets, seeking novel solutions, and fostering strong partnerships with clients.
Overview
11
11
years of professional experience
Work History
Partnership Manager
EF Educational Tours
01.2024 - Current
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company''s network within targeted industries.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Collaborated closely with internal teams such as sales, marketing, product development to ensure seamless integration of partnership efforts within overall business strategy.
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Developed comprehensive partnership proposals tailored to prospective clients'' specific needs and objectives, demonstrating a deep understanding of their businesses and challenges faced by them in their respective markets.
Senior Tour Consultant
EF Educational Tours
01.2023 - 12.2023
- Ensured timely communication with clients throughout the entire planning process, establishing trust and confidence in our services.
- Designed promotional materials showcasing unique tour offerings to attract potential customers at trade shows or other events.
- Mentored junior staff members to develop their skills in sales techniques, product knowledge, and customer service.
- Managed complex multi-destination trips for high-profile clients, ensuring seamless travel experiences from start to finish.
- Evaluated guest feedback after each tour experience to identify areas of improvement in future offerings.
- Led informative presentations at community organizations or corporate events to promote the company''s services and generate new leads.
- Achieved sales targets consistently by offering customized tour packages that catered to diverse client budgets and needs.
- Increased client satisfaction by providing personalized tour recommendations based on their interests and preferences.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Sales and Program Director
Chiang Mai Rock Climbing Adventures
04.2020 - 07.2021
- Oversaw all sales and program processes within experiential education, day guiding, climbing facility, and certification course business streams
- Facilitated long term, sustainable partnerships with various stakeholders including school administrators, local partners, and 3rd party experience providers
- Developed KPIs and sales and marketing strategy, including managing sales and community building events, and scheduling promotions for all areas of programming
- Created professional proposals and presented programs and services to school and corporate clients, as well as represented our organisation at industry conferences
- Managed a multicultural team of sales, program delivery, and operations specialists responsible for programming processes across multiple business streams.
Group Programs Manager
Chiang Mai Rock Climbing Adventures
01.2018 - 03.2020
- Followed industry trends to ensure our organisation was up to date with international standards required for schools to approve our programs, and worked closely with school administrators to provide documentation and make presentations to key stakeholders
- Managed client relationships with key stakeholders at up to 20+ international schools at a time
- Collaborated closely with school stakeholders and local partners to refine program experiences and ensure curriculum goals were being achieved while designing experiences to maximise value and operational efficiency
- Managed and worked closely with operations and delivery teams in and out of the field to deliver efficient and high-impact programs, as well as ensure curriculum and budgetary goals were being achieved
- Expanded our program roster with 16 new programs with both new and existing clients in just over 2 years
- Oversaw the entire program life cycle from sales and design through to delivery of programs, achieving average profit margins over 60% and generating over THB 30,000,000 per year.
English as Second Language Teacher
Dara Academy Chiang Mai & Language Institute University of Chiang Mai
04.2015 - 12.2017
- Developed English as second language curriculum and lesson plans that emphasised speaking practice and building students' confidence speaking English
- Enthusiastically instructed classes of up to 45 students using a variety of teaching strategies including games, reading comprehension, lecturing, and formal testing
- Developed and managed the delivery of extra curricular programming including an overnight English camp, English Program open house, and a theatre production.
Educational Assistant
Lambton-Kent District School Board
10.2013 - 07.2013
- Provided care and educational support to students with learning disabilities and behaviour disorders in the classroom enabling them to participate and be successful in a public school environment
- Worked closely with educators and other Educational Assistants to develop and implement students' Individual Education Plan's
- Utilised classroom and behavioural management skills to ensure students were able to engage in the classroom.
Education
Honours Bachelor of Arts Psychology -
University of Guelph
04.2013
Postgraduate Diploma in Digital Business -
Columbia Business School / Emeritus
12.2021
Certificate - Negotiation And Influence
MIT Sloan School of Management
Skills
- Customer Relationship Management
- Program and Curriculum Design
- Project Management
- Digital Marketing
- Leadership
- Public Speaking
- Pipeline Development
- Exceptional customer service
- Strong negotiation skills
Languages
English
Native or Bilingual
Thai
Professional Working
Volunteer Experience
- President, Bay Bloor Speakers Toastmasters Club (July 2023 - present)
- Vice President of Membership, Bay Bloor Speakers Toastmasters Club (July 2022 - June 2023)
Timeline
Partnership Manager
EF Educational Tours
01.2024 - Current
Senior Tour Consultant
EF Educational Tours
01.2023 - 12.2023
Sales and Program Director
Chiang Mai Rock Climbing Adventures
04.2020 - 07.2021
Group Programs Manager
Chiang Mai Rock Climbing Adventures
01.2018 - 03.2020
English as Second Language Teacher
Dara Academy Chiang Mai & Language Institute University of Chiang Mai
04.2015 - 12.2017
Educational Assistant
Lambton-Kent District School Board
10.2013 - 07.2013
Honours Bachelor of Arts Psychology -
University of Guelph
Postgraduate Diploma in Digital Business -
Columbia Business School / Emeritus
Certificate - Negotiation And Influence
MIT Sloan School of Management
Similar Profiles
Mia De La RivaMia De La Riva
Digital Marketing Specialist at EF Educational ToursDigital Marketing Specialist at EF Educational Tours
Madeline BrandewieMadeline Brandewie
Tour Consultant at EF Educational ToursTour Consultant at EF Educational Tours
Jeff HomerJeff Homer
Tour Consultant at EF Educational ToursTour Consultant at EF Educational Tours