Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Jean Philippe Ferrus

Moncton,NB

Summary

Offering strong interpersonal skills and passion for customer service, eager to learn and grow within this field. Brings ability to quickly grasp new concepts and effectively apply them, along with proficiency in managing customer inquiries and utilizing CRM systems. Ready to use and develop communication and problem-solving skills in Customer representative role.

Overview

1
1
year of professional experience

Work History

Bilingual Customer Experience Specialist

Nordia
11.2024 - 01.2025
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Utilized CRM software to manage customer inquiries, ensuring timely and accurate responses.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Bilingual Technical Support Representative

Nordia
09.2023 - 10.2024
  • Resolved technical issues for diverse clientele using bilingual communication skills.
  • Assisted customers by providing clear product information and troubleshooting support.
  • Documented customer interactions and technical resolutions in CRM systems.
  • Developed strong relationships with customers through regular communication channels such as phone calls, emails, and chat support systems.
  • Escalated critical issues to senior technicians or management when necessary, ensuring prompt resolution of urgent matters.
  • Managed approximately 30 incoming calls per day from customers

Education

Bachelor of Science - Information And Computer Systems

Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Dominican Republic, Santiago De Los Caballeros
06-2014

Skills

  • CRM software
  • Data management
  • Data entry
  • 45 wpm typing speed
  • Computer skills
  • Customer relationship management (CRM)
  • Microsoft office

Languages

English
Professional Working
French
Full Professional
Spanish
Limited Working

Interests

  • Video Gaming
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Playing Sports

Timeline

Bilingual Customer Experience Specialist

Nordia
11.2024 - 01.2025

Bilingual Technical Support Representative

Nordia
09.2023 - 10.2024

Bachelor of Science - Information And Computer Systems

Pontificia Universidad Católica Madre Y Maestra (PUCMM)

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Jean Philippe Ferrus