SIMA PATEL

• Greeting customers with kind and courteous customer service, instead of if they need help with the kiosk checking in, checking in baggage at the counter, or just having questions about what can be taken through security.

• Verifying identification and travel documents to board passengers for an on-time departure efficiently.

• Ensuring correct boarding passes are provided to each passenger for the assigned charter flight.

• Handling transactions in a timely manner over sales, delayed, and canceled flights, and any issue related to lost/ damaged luggage.

• Provides pricing and delivery information, processes orders, and prepares cash reports.

• Resolving customer requests, questions, and complaints frequently requires analysis of situations to determine the best use of resources.

• Escorting passengers to flights, with special attention to senior, disabled and minor passengers.

• Running paperwork and taking care of the boarding process in a timely professional manner.

• A strong knowledge of baggage handling systems, operational and maintenance procedures
• Monitored baggage system to ensure system remains operational and that luggage is routed to its proper destination
• Trouble shoots and solves complex system problems under tight time deadlines; receives misrouted luggage
• Used hand scanner to manually scan, code, and redirect baggage; corrects screening and delivery faults; communicates with airlines on missing or misrouted baggage
• Fully conversant with radio procedures and protocol
• Analyzed Electrical systems of all sizes, MCP’s, VFD’s, controls, clearing jam, recycling pusher, sick’s BDS and ATR systems
• Worked with Allen Bradly PLCs was part of testing of system before it went into service
• Responsible for always maintaining safety and security of the ramp
• Complied with all safety procedures and station policies
• Proper preventive and corrective maintenance for belt conveyor and tray conveyor in the baggage handling systems in my work area
• As per supervisor’s instruction executed preventive, corrective periodical checks, maintenance and inspections stating on the daily report
• Analyzed all the mechanical components when occurred a fault

• Ensures all guests can travel throughout the airport without difficulty
• Provides point-to-point transportation and assistance for persons with disabilities such as: wheelchair and attendant assistance throughout Terminals
• Electric vehicle routes are established and are available to all passengers requiring assistance beyond the security screening check-points
• In Terminals the extent of this service includes curb and parking garage wheelchair services for all passengers with special needs Centre