Belhadj Sekkal
281 Rue Régent,Canada
Summary
Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.
Overview
4
4
years of professional experience
Work History
Bilingual customer experience specialist
Air Canada
04.2024 - Current
- Conduct customer check-in, and prepare and issue boarding passes
- Assist pre-boarding customers and provide information on flight schedules and routes
- Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
- Always in movement
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
Store manager
Coin du Soccer
11.2020 - 04.2024
- Company Overview: Lecoindusoccer.com
- Hiring and training sales associates
- Manage an online site ( Lecoindusoccer.com )
- Supervising sales clerks to ensure that customers are helped
- Working with the owner to create advertisements for products
- Process employee pay (Employeur D)
- Lecoindusoccer.com
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant manager
Camps de jour ICC
06.2022 - 08.2022
- Supervising that the employers do well their job
- Supervising the kids
- Organize activities for the kids
- Assure that the kids and the employers are in security when the manager is absent
Soccer Field Supervisor
City of Brossard
05.2021 - 11.2021
- Supervising the maintenance, preparation and scheduling on the field
- Coordinating on-field programs with organizers
- Ensure safety and well-being of all attendees and colleagues
Education
DEC - Social Sciences
Collège Rosemont
06.2025
High School Diploma -
École Secondaire Antoine-Brossard
01.2020
Skills
- Fluent in English
- Fluent in French
- Fluent in Arabic
- Proficient in Microsoft 365
- Problem-solving
- Communication
- Leadership
- Processing payroll
- Teamwork and collaboration
- Customer service
- Customer relations
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Professional Working
Hobbies and Interests
- Soccer
- Anime
- Travel
Leadership Experience
Islamic Community Center of Brossard, Brossard, Qc, Youth Sports and Recreations Coordinator, 12/21, Current, Organizing fun activities for the youth, Ensuring the security of all attendees, Supervising and monitoring the growth of young teenagers
Certification
Customer Service Training Air Canada
Timeline
Bilingual customer experience specialist
Air Canada
04.2024 - Current
Assistant manager
Camps de jour ICC
06.2022 - 08.2022
Soccer Field Supervisor
City of Brossard
05.2021 - 11.2021
Store manager
Coin du Soccer
11.2020 - 04.2024
High School Diploma -
École Secondaire Antoine-Brossard
DEC - Social Sciences
Collège Rosemont
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