Jean-Luc Serufuli
Toronto
Summary
Reliable employee seeking [ CCJ ] position. Offering excellent communication and good judgment.
Dedicated [ GAC ] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [ Gas Station ] position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Agent
LGM
2023.06 - 2024.01
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
Credit Card Specialist
CITI BANK
2023.02 - 2023.05
- Maintained product details and protocols to comply with contracts and disclosures.
- Fielded 14 incoming customer calls to deliver high-quality solutions.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Completed and processed write-off and close-out packages to ascertain accuracy of entries and credits.
- Made decisions and recommendations about extending lines of credit.
Customer Service Assistant
BMO
2022.05 - 2023.02
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [40]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Submitted completed orders quickly to maximize delivery efficiency.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
YouTube Content Creator
JnS TV
2015.08 - Current
- Applied current editing and photography tools to tell great stories.
- Wrote content and uploaded it to [YouTube]'s content management system.
- Employed site manager tools to publish content and maintain professional looking web pages.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
- Evaluated scripts to identify creative strategies and resource needs for effective production.
- Develop original content through social listening and independent sources.
- Strengthened content through proofreading and editing.
JOEYCO DRIVER
JoeyCo, PC Express
2021.11 - 2022.05
- Complete pre and post-trip safety inspections, recording and reporting any defects and malfunctions
- Verify contents of inventory loads against shipping papers
- Communicate customer complaints, requests, and feedback to company management
- Practice safe and secure loading methods to avoid damaging goods
- Work overnight shifts during peak periods
- Update all necessary paperwork using neat and legible handwriting
- Loaded truck and properly secured items to prevent damage during transportation
- Submitted receipts and money received from deliveries at the end of each shift
- Drove company truck for local and intra-state pick-ups and deliveries
- Recorded each delivery using the proper paperwork before leaving the warehouse
- Operated heavy material handing equipment such as fork trucks and cranes
- Reported any errors found on delivery documents to supervisor.
Gymnastics Supervisor
York University
2021.09 - 2021.11
- Supervising Gym machines, I'm making sure the Gym is clean for the upcoming customers and safe for them to get it
- Guide incoming customers and answers any question they may have.
- Taught students how to perform split leaps, back handsprings and other special techniques
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
- Boosted performance of individual athletes by devising strategic personal training programs
- Promoted stretching, mobility work and proper form to help athletes safely build strength
- Cultivated community and media relations through social media and other communication channels to support program
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair
Farm Worker
Serufuli Farm
2020.11 - 2020.11
- Cheese Transformations
- Milk Cows
- Operate and maintain farm machinery and equipment
- Examine produce for quality and prepare for market
- Feed and tend livestock and poultry
- Directed sustainable waste recycling operations to reduce environmental impact
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor
- Used grease guns and oil cans to lubricate and adjust farm equipment
- Assisted farmers with feeding and watering cows, sheep, goats and pigs
- Repaired farm tillers, tractors and trucks to maintain proper working order
Gas Station Manager
Serufuli Gas Station EF
2020.09 - 2020.10
- Ensures a safe, secure, and legal work environment
- Maintains staff by recruiting, selecting, orienting, and training employees
- Accomplishes department objectives by managing staff; planning and evaluating department activities
- Develops personal growth opportunities
- Events
METROPOLITAN PREPARATORY ACADEMY
2019.01 - 2019.01
- Welcoming parents
- Guiding parents
- Serving Food
Sister Wedding
2018.06 - 2018.08
- Organisation of activities
- Dance Program
- Charged of Decoration
- Contact Food services & musicians
Events Manager
Casino Royal le Bal, Romeo Golf
2017.06 - 2017.09
- Contact sponsors
- Marketing on social networks
- Printings flyers and tickets
- Loaded with decorations
- Entries management
Volunteer
Association Sacré Cœur
2017.05 - 2017.05
- Take care of children
- Serve children food
- Responsible of the drawing activities
- Collect donations
- Volunteer Parent’s Night
Education
Bachelor's Degree - Business
York University
Toronto, ON06.2024
High School diploma - Business Program
METROPOLITAN PREPARATORY ACADEMY
Toronto, ON07.2019
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Spontaneous and Punctual
- Positive energy and creative
- Easy of adapting to change
- Ability to work alone or in Team
- Multilingual
- Recruiting
- Logistics
- Management
- Human Resources
- Administrative Experience
- Applied Behavior Analysis
- Research
- Strategic Planning
- Interviewing
- Marketing
- Negotiation
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Decision Making
- Good listening skills
- Active Listening
- Excellent work ethic
- Responsible
- Data Entry
- Documentation and reporting
- Answering questions
- Telemarketing expertise
- Call center operations
- Problem-solving skills
- Customer support
- Account management
- Calm disposition
- Sales expertise
- Production Processes
- Video Editing
- Business Leadership
- Focus and Follow-Through
- Languages
English, French, Swahili, Lingala - Expert - Links
Https://www.instagram.com/jl.serufuli
Https://youtube.com/channel/UCLMuDtD4MPZBUSbFHMr0w5w
Affiliations
- International Association of Administrative Professionals
- American Society of Safety Professionals
- Institute of Electrical and Electronics Engineers
- American Medical Informatics Association
- Association for Computing Machinery
- Jaycees
- APICS – Association for Supply Chain Management
- Toastmasters
- National Association of Social Workers
- Lions Club
- Rotary International
Timeline
Sales Agent
LGM
2023.06 - 2024.01
Credit Card Specialist
CITI BANK
2023.02 - 2023.05
Customer Service Assistant
BMO
2022.05 - 2023.02
JOEYCO DRIVER
JoeyCo, PC Express
2021.11 - 2022.05
Gymnastics Supervisor
York University
2021.09 - 2021.11
Farm Worker
Serufuli Farm
2020.11 - 2020.11
Gas Station Manager
Serufuli Gas Station EF
2020.09 - 2020.10
METROPOLITAN PREPARATORY ACADEMY
2019.01 - 2019.01
Sister Wedding
2018.06 - 2018.08
Events Manager
Casino Royal le Bal, Romeo Golf
2017.06 - 2017.09
Volunteer
Association Sacré Cœur
2017.05 - 2017.05
YouTube Content Creator
JnS TV
2015.08 - Current
Bachelor's Degree - Business
York University
High School diploma - Business Program
METROPOLITAN PREPARATORY ACADEMY
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