Rabia Malik
Toronto,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I am seeking employment with a workplace where I can use my skills and talents. I want to succeed in a stimulating and challenging environment
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Support Agent
Pronexis
02.2022 - Current
- Followed-up with sales teams and customers with complex issues to coordinate resolutions
- Answered high volume of calls in fast-paced environment to offer above and beyond support for sales representatives' diverse needs
- Streamlined sales processes for increased efficiency and improved team performance.
- Identified opportunities for upselling or cross-selling by staying up-to-date with company products/services offerings.
Front Desk/Deals Administrator
Keller Williams Referred Urban Realty
12.2021 - 05.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Draft offers, broker-load and maintain real estate listings as well as validate/track paperworker
Debt Collection Agent
Total Credit Recovery
07.2020 - 11.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Receptionist
Tooth Corner
09.2016 - 04.2018
- Answered and managed incoming calls and emails
- Collected payments from patients and arranged payment schedules
- Scheduled cleanings and dental appointments for patients using appointment software
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Toronto, ON06-2018
Diploma - Office Administration
George Brown College
Toronto, ON06-2021
Skills
- Office Administration
- Calendar & Schedule Management
- Customer Service & Support
- Data Entry & File Management
- Email & Correspondence Handling
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Gmail)
- Time Management
- Multitasking & Prioritization
- Strong Written & Verbal Communication
- Time management
Certification
- CPR level C
- First Aid certified
- Customer service certified
- Fire hazard and safety certified
- WHIMS training
- Youth Mental health101 certification
Community Service
Election Poll Worker, Volunteer, Toronto, ON, Closed polling location at end of voting period to calculate and organize final number of votes., Helped new voters complete registration paperwork and sign-in procedures.
Timeline
Sales Support Agent
Pronexis
02.2022 - Current
Front Desk/Deals Administrator
Keller Williams Referred Urban Realty
12.2021 - 05.2024
Debt Collection Agent
Total Credit Recovery
07.2020 - 11.2021
Receptionist
Tooth Corner
09.2016 - 04.2018
- CPR level C
- First Aid certified
- Customer service certified
- Fire hazard and safety certified
- WHIMS training
- Youth Mental health101 certification
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Diploma - Office Administration
George Brown College
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