Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Languages
Certification
Timeline
BusinessDevelopmentManager

Jean-Luc Serufuli

Toronto,ON

Summary

As a skilled and dynamic professional with extensive experience, I have developed exceptional proficiency in time management and the Microsoft Office Suite. My strong capability in managing workloads and fostering team collaboration has consistently driven improvements

in operational efficiency. I am recognized for my proactive approach, swift learning ability, and commitment to delivering excellence in every task. My dedication to optimizing processes and enhancing productivity makes me a valuable asset to any team, eager to contribute to the success of your organization.

Overview

9
9
years of professional experience

Work History

Sales Agent

LGM
06.2023 - 10.2024
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Achieved top performer status within the company due to consistent high sales numbers.

Credit Card Specialist

CITI BANK
02.2023 - 05.2023
  • Exceeded credit card sales goals by 20%, securing long-term client relationships.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Generated reporting to aid leadership with information to determine future credit card goals.
  • Made decisions and recommendations about extending lines of credit.

Customer Service Assistant

BMO
01.2021 - 02.2023


  • Collected customer feedback and made process changes to exceed customer satisfaction goals by 95%
  • Managed [40]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

YouTube Content Creator

JnS TV
08.2015 - Current
  • Applied current editing and photography tools to tell great stories.
  • Employed site manager tools to publish content and maintain professional looking web pages.
  • Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
  • Evaluated scripts to identify creative strategies and resource needs for effective production.
  • Develop original content through social listening and independent sources.

Education

Bachelor's Degree - Business Administration And Management

York University
Toronto, ON

Skills

  • Customer Service and Sales Expertise
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Multilingual: English, French, Swahili, Lingala
  • Conflict Resolution and Negotiation
  • Strategic Planning and Team Collaboration
  • Meeting Scheduling
  • Video Editing and Content Creation
  • Administrative and Logistical Support
  • Business Leadership
  • Focus and Follow-Through

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association for Computing Machinery

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
French
Native or Bilingual
Swahili
Professional Working

Certification

Cardiopulmonary Resuscitation Certificate (CPR)

Red Cross Certified Lifeguard

Timeline

Sales Agent

LGM
06.2023 - 10.2024

Credit Card Specialist

CITI BANK
02.2023 - 05.2023

Customer Service Assistant

BMO
01.2021 - 02.2023

YouTube Content Creator

JnS TV
08.2015 - Current

Bachelor's Degree - Business Administration And Management

York University

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Jean-Luc Serufuli