Office Manager with over 10+ years of experience providing administrative support to over 60 staff members. Adept at organizing meetings, managing inventory, payroll and implementing office processes and procedures that expedite work and significantly save costs. Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules. Proficiency with Microsoft Outlook, Excel, PowerPoint, Teams, Adobe, SharePoint. Certified in Occupational Health & Safety from the province of Ontario.
Hi, I’m
JAZMEEN KASSIE
Scarborough,ON
Summary
Overview
16
years of professional experience
Work History
Extendicare Health Services
Office Manager
01.2023 - Current
Job overview
- Coordinated with vendors and suppliers to facilitate timely payments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Pay vendors on timely manner.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Generated reports to track employee time and attendance.
- Managed and updated employee benefits information when employee has completed probation period.
- Coordinated resolution of payroll discrepancies.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents/families.
- Processed transactions by calculating purchase totals and collecting payments.
- Excellent communication skills, both verbal and written.
- Updated account information to maintain resident records.
- Responded to resident/families requests for products, services, and company information.
- Educated client/families about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective client/families.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
ACS Air Charter Service
Office Manager
10.2021 - 12.2022
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Consolidate banking statement for payment of credit cards.
- Arranged corporate and office conferences for company employees and guests.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Internal audit for staff following procedures.
- Managed phone calls, emails, letters and packages.
- Liaise with IT to support office issues.
- Create PO and track office spending.
- Onboarded new employees with new hire documentation.
First Capital
Office Manager
02.2012 - 02.2021
Job overview
- Manage onboarding of New Employees, providing initial support that expedite staff assimilation.
- Liaison between senior management, employees and clients to ensure proper lines of communication critical in addressing myriad problems and issues requiring immediate attention and resolve.
- Research account transactions, demonstrate keen ability to recognize and resolve discrepancies.
- Follow through on timely and accurate month-end closing and financial reporting activities (Accruals & Forecasting & Budget).
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using OneStream and AP/EIP software.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Prepared vendor invoices and processed incoming payments.
- Tracked expenses with OneStream Software spreadsheets and reported on department budgets Design layout reconstruction of departmental layout for additional employee seating Managed move of staffing location to location.
- Schedule and conduct monthly & quarterly Health & Safety Inspection of property.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Sourced vendors for special project needs and negotiated contracts.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
North York Multicultural Counselling Centre, ON
Junior Graphic Designer
08.2007 - 04.2010
Job overview
- Put together videos for social media, advertising and informational purposes.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
- Completed final touches for projects such as images sizes and font selection.
- Developed print materials such as brochures, banners and signs.
- Contributed design ideas in early planning stages with customers and project managers.
- Used Adobe Photoshop/Publisher to create images and layouts.
- Met with customers to present mockups and collect information for adjustments.
- Applied knowledge of production to create high-quality images.
- Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
- Traveled nationally and internationally to meet with customers and deliver clear company messages.
- Oversaw and adhered to communications department budget.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
Education
Ashworth CollegeDundas, ON
Diploma from Property Management
2021
University Overview
Humber CollegeToronto, ON
Building Administration Management
2016
University Overview
Academy of Learning Business And Career CollegeToronto, ON
Diploma from Community Service Worker
2011
University Overview
Seneca College of Applied Arts And TechnologyToronto, ON
Diploma from Graphics and Communication
2008
University Overview
Skills
- Documentation and control
- Policy and Procedure Modification
- Expense Reporting
- Team Leadership
- Mail handling
- Travel coordination
- Office management
- Workflow planning
- Administrative support
- Contract negotiations
- Office administration
- Budgeting
- Organizational skills
- Account Reconciliation
- Scheduling
- Customer Service
- Documentation and Reporting
- Documentation Proficiency
- Budget Creation
- Financial Administration
- Policy implementation
- Incident reporting
- Workplace inspections
- Safety audits
Timeline
Office Manager
Extendicare Health Services
01.2023 - Current
Office Manager
ACS Air Charter Service
10.2021 - 12.2022
Office Manager
First Capital
02.2012 - 02.2021
Junior Graphic Designer
North York Multicultural Counselling Centre, ON
08.2007 - 04.2010
Ashworth College
Diploma from Property Management
Humber College
Building Administration Management
Academy of Learning Business And Career College
Diploma from Community Service Worker
Seneca College of Applied Arts And Technology
Diploma from Graphics and Communication
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