Summary
Overview
Work History
Education
Skills
Timeline
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Jayda Lee

Etobicoke,ON

Summary

Highly organized and results-driven Service Supervisor Professional with 2 years of experience in managing and coordinating service operations in diverse industries. Skilled in leading and motivating teams to achieve exceptional customer satisfaction and exceed service standards. Proven ability to streamline processes, resolve complex issues, and implement effective strategies for service excellence. Strong leadership, communication, and problem-solving skills, combined with a passion for delivering exceptional customer experiences.

Overview

7
7
years of professional experience

Work History

Supervisor

Farm Boy Co
08.2021 - Current
  • Assisting Service Department Manager in achievement of company
  • Lead by example and promote corporate policies, customer service standards and departmental cleanliness
  • Assisted management team with opening procedures on sales floor
  • Assisted the management team in supervising and performing departmental procedures including: (recognition, break & floor management, overrides, change orders, cashier balancing, returns and refunds)
  • Assist, relieve and train department personnel on cycle of priority and weekly retraining tasks as requested by management team
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Perform cashier duties including running till and cart retrieval.

Cashier

Sheriffs No Frills
01.2018 - 01.2021
  • Adhered to all cash handling policies and procedures
  • Assisted customers with locating items, answering questions and providing direction and service
  • Returned non-purchased products to shelves and performed general merchandising functions
  • Greeted all customers and provided prompt and friendly service
  • Built relationships with customers to encourage repeat business.
  • Recognized for providing efficient service with high degree of accuracy
  • Processed checks, debit and credit cards, EBTs, WIC checks, product coupons, and gift certificates.

Ride Attendant

Superior Events
05.2017 - 11.2017
  • Collected tickets or cash fares from patrons before permitting boarding
  • Set up rides and inflatables for carnivals and dismantled attractions for relocation at each town
  • Encourage customers to try games and rides using fun, upbeat personality
  • Informed patrons of safety requirements before operating mechanical riding devices in amusement parts and carnivals
  • Protected ride patrons by helping them fasten their belts or lower their safety bars
  • Kept recreational areas secure by monitoring entrances and quickly handling conflicts between patrons.
  • Monitored passengers and ride operations and enforced safety regulations.

Cashier

Mcdonalds
03.2016 - 12.2016
  • Taking Customers orders Drive thru and front end cashier
  • Greeted customers entering store and responded promptly to customer needs.
  • Solved complaints by customers and issued credits for returned merchandise
  • Bagged and packaged customer orders and purchases
  • Processed cash register transactions by inputting product costs and giving back change
  • Answered questions regarding all food products
  • Cleaned store after closing

Education

Etobicoke School of The Arts
06.2018

Skills

  • Great time management skills
  • Workforce Management
  • Able to adapt well to different work environments
  • Strong independently and works well as a team member
  • Responsible, respectful, and reliable
  • Strong work ethic
  • Cash handling
  • Customer service excellence

Timeline

Supervisor

Farm Boy Co
08.2021 - Current

Cashier

Sheriffs No Frills
01.2018 - 01.2021

Ride Attendant

Superior Events
05.2017 - 11.2017

Cashier

Mcdonalds
03.2016 - 12.2016

Etobicoke School of The Arts

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Jayda Lee