Courtney Kingston
Gloucester,ON
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Hilton Garden Inn Ottawa Airport
08.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Drove sales and maximized revenue by up-selling rooms and amenities.
Operator
Kraft/Lactalis Canada
10.2018 - 10.2021
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Maurice’s Canada
08.2018 - 12.2018
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers’ questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Crew Member
McDonalds
03.2016 - 07.2017
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Skills
- Hardworking and dedicated with ability to finish tasks on time
- Great problem-solving skills
- Work well independently and as part of team
- Training and Mentoring
- Staff Supervision
- Great time management skills
- Critical thinking skills
- Team Building and Supervision
- Hospitality Services
- Equipment Monitoring
- Forklift Operation
- Equipment Inspection
References
AVAILABLE UPON REQUEST
Timeline
Front Desk Supervisor
Hilton Garden Inn Ottawa Airport
08.2022 - Current
Operator
Kraft/Lactalis Canada
10.2018 - 10.2021
Maurice’s Canada
08.2018 - 12.2018
Crew Member
McDonalds
03.2016 - 07.2017
Similar Profiles
ABDULHAY SALAHABDULHAY SALAH
Housekeeping & Houseman at Hilton Garden Inn – Ottawa AirportHousekeeping & Houseman at Hilton Garden Inn – Ottawa Airport
Sahar MankalSahar Mankal
Receptionist at Hilton Garden Inn Ottawa AirportReceptionist at Hilton Garden Inn Ottawa Airport
ALEX YIALEX YI
General Manager at Hilton Garden Inn Irvine/OC AirportGeneral Manager at Hilton Garden Inn Irvine/OC Airport
Oleksii OrlovOleksii Orlov
Mobile Kitchen Trucks and Trailer Driver at Bytown CateringMobile Kitchen Trucks and Trailer Driver at Bytown Catering
Benedicte BakambaBenedicte Bakamba
Associé Aux Ventes at AutonomeAssocié Aux Ventes at Autonome