SIMRANJEET KAUR
Brampton,ON
Summary
An enthusiastic recent BBA graduate with over 5 years’ experience in customer service. I am seeking an entry level Office Administrator position within your organization. With my exceptional interpersonal, and organizational skills, I will be able to contribute to the growth of your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
No Frills
Brampton, ON
01.2022 - Current
- Provided efficient and friendly customer service by handling transactions, answering customer inquiries and resolving issues
- Managed cash register operations, including processing payments, balancing cash drawers, and maintaining accurate transaction records
- Ensured product pricing accuracy, restocked merchandise, and maintained a clean and organized checkout area
- Collaborated with team members to ensure smooth store operations and a positive shopping experience for customers.
Call Center Representative
BMO
Brampton, ON
03.2023 - 11.2023
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Proficient in video conferencing platforms such as Zoom, Hangouts and Skype, able to communicate with customers across a variety of channels
Supervisor
Burrito Boyz
Woodbridge, ON
01.2021 - 01.2023
- Recording customer orders and transferring the orders to the kitchen to ensure their preparation
- Packaging food in boxes and bags
- Process credit card and debit card transactions
- Tracking cash drawer to ensure till is balanced accurately at the end of each shift
- Resolving any customer complaints in a professional manner
Packer
Randstad
Brampton, ON
03.2021 - 06.2021
- Demonstrated ability to work in a fast-paced environment, efficiently multi-tasking and meeting tight deadlines.
- Possess good communication skills, enabling successful interaction with other members of the warehouse team.
- Utilized RF scanners to accurately locate and pick items for production, delivery and shipping.
Crew Member
McDonald’s
Brampton, ON
01.2020 - 01.2020
- Took customers’ orders and print ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Prepared bills for food, using cash register, calculators, or adding machines to accept debit and credit payments
- Served food, beverages, or desserts to customers through the take-out counters, or dinning area of the restaurant
- Assembled orders and packaged take-out and delivery
- Kept all surfaces clean and sanitary.
Server
Kwality Grand Indian buffet
Mississauga, ON
01.2019 - 01.2020
- Assisted hosts in maintaining and inviting entrance area while warmly greeting guests and escorting them to their seats
- Recommended daily specials and discounts to successfully up-sell limited- time food products
- Successfully solved customer conflict when mistakes were made with orders and payments
- Processed payments and handled cash and credit transactions
- Trained all new floor staff and servers on customers service requirements, proper food handling guidelines, restaurant protocols, and safety procedures.
Salesman
Force Motors
India
01.2015 - 01.2018
- Greeted customers as they walk in and provided assistance if needed
- Provided educated recommendation based on customer’s needs and objectives
- Strategically negotiated with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculated any financial requirements prior to obtaining approval from dealership manager
- Followed up on warm internet leads regarding new and pre-owned vehicle availability, prices, and options
- Maintained contact with customers via email, phone, to update them on any promotional offers.
Education
Bachelor Of Business Administration - Project Management
Yorkville University
01.2021
Skills
- Excellent written and verbal communication
- Ability to work individually as well as in a team
- Great time management skills
- Ability to work well under pressure
- Familiar with marketing/sales
- Basic math skills
- Proficient in Microsoft word, excel, and PowerPoint
- Customer service
- Conflict resolution
- Able to work in a fast-paced environment
Certification
- Certificate in Cosmetology, 2018
- Smart Serve License, 2019
- Forklift License, 2019
Timeline
Call Center Representative
BMO
03.2023 - 11.2023
Supervisor
No Frills
01.2022 - Current
Packer
Randstad
03.2021 - 06.2021
Supervisor
Burrito Boyz
01.2021 - 01.2023
Crew Member
McDonald’s
01.2020 - 01.2020
Server
Kwality Grand Indian buffet
01.2019 - 01.2020
Salesman
Force Motors
01.2015 - 01.2018
Bachelor Of Business Administration - Project Management
Yorkville University
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