Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Jaya

Surrey

Summary

Highly motivated and detail-oriented professional with extensive experience as a server, warehouse worker, sales representative, and receptionist. Proven ability to deliver outstanding customer service, manage multiple tasks, and exceed performance goals in dynamic, high-pressure environments. Skilled in communication, multitasking, and problem-solving with a focus on continuous improvement and operational efficiency.

Overview

2
2
years of professional experience

Work History

Server

Brew State
06.2024 - Current
  • Delivered exceptional customer service by promptly addressing guest needs, enhancing overall satisfaction and repeat patronage
  • Managed multiple tables simultaneously in a fast-paced environment while maintaining attention to detail and professionalism
  • Accurately recorded food and beverage orders communicated them to kitchen staff and ensured timely delivery
  • Provided menu recommendations and leveraged upselling techniques, boosting revenue and customer experience
  • Processed transactions using cash, credit cards, and POS systems with 100% accuracy
  • Maintained strict compliance with food safety and hygiene regulations, ensuring a clean and organized dining area
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes

Warehouse Worker

Kbros linen system
06.2023 - 06.2024
  • Picked, packed, and prepared orders for shipment in a timely manner, consistently meeting or exceeding order fulfillment targets
  • Performed regular stock checks and cycle counts, assisting in maintaining a clean, organized, and safe warehouse environment
  • Collaborated with team members and supervisors to optimize warehouse layout, improving storage capacity by 10%
  • Assisted in the training of new employees on standard operating procedures and safety protocols

Sales Representative

Chevron
12.2022 - 05.2023
  • Provided excellent customer service by identifying customer needs and recommending appropriate products
  • Exceeded monthly sales targets through effective upselling and cross-selling strategies
  • Handled product demonstrations, promotions, and in-store displays to boost brand visibility
  • Processed sales transactions accurately using POS systems and managed cash handling
  • Addressed customer inquiries and resolved complaints to ensure high levels of satisfaction

Education

Associate Of Arts -

Lassale College
Vancouver, BC

Skills

  • Exceptional Customer Service & Relationship Management
  • Efficient Multitasking & Time Management
  • Strong Verbal & Interpersonal Communication
  • Detail-Oriented with a Focus on Accuracy
  • Menu Knowledge & Upselling Strategies
  • Proficiency in Point of Sale (POS) Systems
  • Conflict Resolution & Problem Solving
  • Health and Safety Compliance
  • Sales and Persuasion Techniques
  • Inventory Management & Order Fulfillment
  • Reception and Administrative Support
  • Payment Processing & Financial Accuracy
  • Customer Relationship Management
  • Effective Team Collaboration

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Awards

Serving It Right (Certification)

Timeline

Server

Brew State
06.2024 - Current

Warehouse Worker

Kbros linen system
06.2023 - 06.2024

Sales Representative

Chevron
12.2022 - 05.2023

Associate Of Arts -

Lassale College

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Jaya