Amrin Shaikh
Summary
A licensed and highly motivated professional with extensive experience in customer service, insurance advisory, and administrative roles. Proven expertise in delivering exceptional customer experiences, processing data with accuracy, and managing administrative operations. Adept at problem-solving, multitasking, and working in fast-paced environments. Seeking to leverage skills to contribute to a dynamic organization as a Customer Service Representative or Administrative Assistant.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Benefit Advisor
Globe Life AIL - SKW Organization
09.2024 - Current
- Educated clients about various insurance plans and their benefits, assisting them in selecting the most suitable options based on their individual needs
- Simplified complex insurance policies and procedures, ensuring clients understood their coverage and benefits
- Ensured compliance with all regulatory and legal requirements in processing and issuing insurance policies
- Built and maintained long-term client relationships by providing exceptional service and proactive communication, fostering trust and satisfaction
- Utilized advanced sales and negotiation skills to meet and exceed company sales targets
Customer Services Representative
Service Nova Scotia
08.2024 - Current
- Provide excellent customer service to Nova Scotians, ensuring their inquiries and requests were handled promptly and professionally
- Process a high volume of data, including reviewing and validating rebate applications and other records for compliance with applicable regulations
- Maintain confidentiality and security of sensitive information, safeguarding the trust of customers and the organization
- Actively collaborated with team members to improve workflows, streamline file management processes, and enhance operational efficiency
- Consistently demonstrated a thorough understanding of provincial policies and procedures while addressing customer concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Services Representative
Answer 365
01.2024 - 04.2024
- Delivered exceptional service to customers by addressing their inquiries and concerns in a timely and efficient manner
- Achieved a customer satisfaction rate of 98% by providing accurate solutions and ensuring all issues were resolved effectively
- Adapted to a variety of customer needs and maintained professionalism in high-pressure situations
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Travel Agency Manager
Travelportal Travel Inc
08.2023 - 02.2024
- Oversaw daily operations, ensuring the efficient functioning of the travel agency while meeting customer needs
- Conducted market research to identify travel trends and consumer preferences, optimizing services and promotions to increase profitability
- Managed financial operations, including budgeting, expense tracking, and revenue analysis to ensure sustainable business growth
- Built strong relationships with key stakeholders, including airlines, hotels, and travel suppliers, to provide competitive packages for clients
Administrative Assistant/Travel Agent
Holidaysmaker
05.2018 - 04.2023
- Assisted clients in planning and organizing travel arrangements, including flight bookings, accommodations, and itinerary planning
- Resolved customer concerns related to travel delays, cancellations, and other issues, ensuring seamless and satisfactory experiences
- Maintained detailed records of bookings, invoices, and customer communications to ensure accuracy and compliance with company policies
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Travel Coordinator
AS SAFA HAJ TOUR
05.2014 - 03.2018
- Specialized in arranging pilgrimage tours to Saudi Arabia, providing end-to-end services for clients, including visa assistance and travel insurance
- Delivered excellent customer service by addressing client queries and resolving issues promptly
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
Education
Master of Commerce -
Mahatma Gandhi Kashi Vidhyapith
06-2014
Skills
- Accurate Data Entry & File Management
- Exceptional Customer Service & Relationship Management
- Insurance Advising & Benefit Coordination
- Strong Interpersonal & Expert Communication Skills
- Organizational & Multitasking Skills
- Proficient in Microsoft Office Suite & Canva
- Goal oriented, Adaptability & Quick Learning
- Time Management & Prioritization
- Regulatory compliance & Financial acumen
- Analytical Thinking & Problem Solving
- Multilingual
- Market Research & Trend Analysis
Certification
Harmonized Life Licensing Qualification Program (HLLQP)
Languages
Hindi
English
Gujarati
Urdu
Timeline
Licensed Benefit Advisor
Globe Life AIL - SKW Organization
09.2024 - Current
Customer Services Representative
Service Nova Scotia
08.2024 - Current
Customer Services Representative
Answer 365
01.2024 - 04.2024
Travel Agency Manager
Travelportal Travel Inc
08.2023 - 02.2024
Administrative Assistant/Travel Agent
Holidaysmaker
05.2018 - 04.2023
Travel Coordinator
AS SAFA HAJ TOUR
05.2014 - 03.2018
Master of Commerce -
Mahatma Gandhi Kashi Vidhyapith
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