Vinutna Neelam
Mississauga
Summary
Dedicated and client-focused sales professional with over 3 months of recruitment and 2+ years of customer service expertise in high-volume, client-focused environments. Adept at relationship building and digital marketing strategies. Passionate about helping businesses grow by providing tailored solutions. Proven ability to exceed sales quotas and deliver exceptional customer experience .Seeking to leverage my skills in a dynamic and innovative environment to drive business success and customer engagement.
Overview
4
4
years of professional experience
Work History
Supervisor
Urban Behavior
03.2023 - 09.2024
- Led a team of retail associates, delivering top-tier customer service and maintaining operational efficiency
- Assisted customers with product-related inquiries and helped resolve escalated concerns
- Managed daily store operations, including staffing, inventory management, and customer engagement
- Motivated team members to meet sales goals and exceed customer expectations
- Leveraged CRM tools such as Salesforce to track sales progress and maintain customer relationships
- Collaborated with internal teams to optimize sales processes and customer experience
Customer Service Representative
Urban Behavior
03.2022 - 03.2023
- Educate customers on products, planning, and benefits, ensuring alignment with their goals
- Maintain a strong commitment to ethics and integrity, ensuring clients receive solutions that genuinely benefit them
- Delivered exceptional customer service through phone, email, and chat support, ensuring high satisfaction rates
- Provided product knowledge and sales support to drive revenue growth
- Developed client engagement strategies to enhance customer experience and brand loyalty
- Managed customer inquiries and followed up to ensure prompt issue resolution
Recruiter
GAO TEK Inc.
08.2020 - 11.2020
- Managed end-to-end recruitment, including sourcing, interviewing, and onboarding candidates
- Build relationships with potential candidates, ensuring a smooth and engaging hiring process
- Collaborated with hiring managers to identify key talent and recruitment strategies
Education
Post Graduation Diploma - Project Management
Liaison College
Brampton, ON11.2022
Post Graduation Diploma - Business Management
Canadore College of Applied Arts & Technology
Mississauga, ON08.2020
Bachelors - Business Administration
Osmania University
Hyd, India07.2019
Skills
- Exceptional Customer Service & Relationship Management
- Sales & Business Development
- Strong Communication & Negotiation
- Problem-Solving & Analytical Thinking
- Multitasking & Adaptability
- High-Volume Sales Experience
- Salesforce & CRM Systems
- Marketing Coordination & Social Media Management
Timeline
Supervisor
Urban Behavior
03.2023 - 09.2024
Customer Service Representative
Urban Behavior
03.2022 - 03.2023
Recruiter
GAO TEK Inc.
08.2020 - 11.2020
Post Graduation Diploma - Project Management
Liaison College
Post Graduation Diploma - Business Management
Canadore College of Applied Arts & Technology
Bachelors - Business Administration
Osmania University
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