M. Todd Cleveland
Amherst,NB
Summary
I have been in sales all my life, first managing our family recreational business, then proceeding in the car business which led me to become a driven manager achieving results and meeting target goals with the ability to manage multiple tasks with the understanding and dedication needed ti meet goals to take the dealership to the next level while handling issues tactfully and paying attention to details, coaching and motivating salespeople to thrive and achieve results.
Overview
23
23
years of professional experience
Work History
New and Used Car Manager
Acadia Toyota
09.2014 - Current
- Conducted end-of-month profit reporting for all used vehicle sales.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
New and Used Car Manager
Fundy Honda
07.2012 - 09.2014
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Negotiated and finalized used car pricing and contract terms.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
Used Car Manager
Brett Chevrolet
11.2010 - 07.2012
- Conducted end-of-month profit reporting for all used vehicle sales.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Trained and mentored new sales team members.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
General Sales Manager
Tantramar Chevrolet
08.2000 - 10.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and implemented comprehensive salesperson training program.
Education
Education/Cources
Skills
- Aftermarket Sales
- Sales Team Development
- Sales Coaching
- Concept Meetings
- Manage daily staff meetings
- Monthly 10 pt reviews
- Inventory aged policy
- On-line / Auction purchasing
- Signage lot presentation
- Purchase Orders
- Trade Appraisal
- Reconditioning/Detailing
- Negotiations
- Closing/Follo up
Timeline
New and Used Car Manager
Acadia Toyota
09.2014 - Current
New and Used Car Manager
Fundy Honda
07.2012 - 09.2014
Used Car Manager
Brett Chevrolet
11.2010 - 07.2012
General Sales Manager
Tantramar Chevrolet
08.2000 - 10.2010
Education/Cources
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