Jay Brahmbhatt

TD Bank Group

Markham

11.2022 - Current

Receiving and handling inbound calls from customers who reporting suspicious activities, concerns, or incidents related to loss prevention.
Conducted comprehensive reviews of financial transactions to identify and investigate suspicious activities.
Implemented fraud prevention strategies and procedures to minimize financial losses.
Ensuring the confidentiality and documenting all interactions, inquiries, incidents, and resolutions in the appropriate systems or databases, ensuring accuracy, completeness, and compliance with company policies and procedures.
Escalating serious or complex incidents to higher-level Resource Officer and Senior Detection for further investigation and resolution.
Identifying trends, patterns, or recurring issues observed during interactions with customers or employees, and providing feedback to management for potential process improvements or risk mitigation measures.
Participated in ongoing training and professional development programs to stay updated on emerging fraud trends and prevention techniques.
Adhering to established quality standards, service level agreements, and performance metrics, such as response times, resolution rates, and customer satisfaction scores.

Similar Profiles