ANN MARIA VATTAPPILLIL SEBASTINE
Markham,ON
Summary
Experienced Loss prevention associate at TD bank with more than a year of experience as post Office manager and two years experience as supervisor and customer service associated looking for operations analyst role. Proven efficiency with excellent customer service skill with managing records, leadership, proved ability to boost sales, problem solving skills and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Fraud Loss Prevention - Contact Centre Rep
TD Bank
10.2022 - Current
- Authenticate clients and follow privacy, policies, and procedures to safeguard Customer information
- Taken appropriate action and validate if account activity or maintenance is fraudulent
- Worked with Client as well as other members of team to take steps necessary to resolve Situation
- Informed client on methods of fraudulent activity as well explain ways to protect themselves from future scams
- Effectively multi-tasked along with quick decision-making ability to make sound judgement on complex situations
- Dealt with confidential data and escalated matters as required
- Worked in fast-paced environment by understating team and individual objective required including average handling time for customers and after call works
- Provided attention to details, analyze fraudulent call patterns and report to designated Manager on duty
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Front Cash Supervisor
Shoppers Drug
03.2022 - 10.2022
- Checked inventory level and informed Assistant managers Puts up and takes down flyer as per requirements
- Perform clerical duties including Bank deposit
- Performed Cashier duties in addition when necessary
- Made Independent decisions to solve store issues by maintaining customer satisfaction
- Provided supplies for cashier
- Performed accurate balancing of all receipts and transactions.
Post Office Manager
Canada Post, Shoppers Drug Mart
09.2020 - 11.2021
- Ensures that customers are satisfied by resolving customer complaints
- Responding to customer complaints and resolving them in benefit of customers upon escalations from clerical staffs
- Keep records of customer interactions, process customer accounts and file documents
- Complies with all store policies and procedures
- Ensures loss prevention standards and procedures followed in department and all reports printed and reviewed daily (i.e.: no sale report, void report, items not on file)
- Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
- Record info updates from Canada post to keep team members well informed
- Increased sale Of Canadian Mint coin by 20% to support my team.
Post Office Clerk
Canada Post, Shoppers Drug Mart
07.2019 - 08.2020
- Manage customer complaints, provide appropriate solutions and alternatives within time limits
- Respond to customer service complaints or any questions regarding mail regulations and procedures
- Provide customer service support in face-to-face environment
- Calculate and affix correct postage on letters, parcels, and registered mail
- Issue money orders and sell prepaid mail and courier envelopes
- Answer inquiries and complete forms regarding change of address, theft, or loss of mail, and record and balance daily transactions
- Maintains and revise files and office documents
- Mail room clerks receive, process, sort and distribute incoming and outgoing mail
- Prepare and submit daily Financial and accounting reports
- Following guidelines by Canada post to perform all third-party transactions including money gram
- Arrange and secure Royal Canadian mint as per Canada post regulations
- Ensure security of cash, Stamps, mails, parcels, and documents.
Education
Business - Diploma -
Seneca College
Newnham, Ontario2020
Bachelor of Commerce - finance and taxation
St Paul’s College
Mahatma Gandhi University, Kerala2017
Skills
- MS Office proficient
- Customer care skills
- Innovative thinker
- Persuasive Speaking Skills
- Clear Communication Skills
- Problem-solving and analytical skills
- Business development understanding
- Writing releases
- Social media expertise
- Outbound Calls
- Regulatory Compliance
- Money Orders
Timeline
Fraud Loss Prevention - Contact Centre Rep
TD Bank
10.2022 - Current
Front Cash Supervisor
Shoppers Drug
03.2022 - 10.2022
Post Office Manager
Canada Post, Shoppers Drug Mart
09.2020 - 11.2021
Post Office Clerk
Canada Post, Shoppers Drug Mart
07.2019 - 08.2020
Business - Diploma -
Seneca College
Bachelor of Commerce - finance and taxation
St Paul’s College
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