Tharaha Grant
Hamilton,Canada
Summary
Detail-oriented and analytical Fraud Specialist with over 2 years of experience and 10 years of financial services experience, treasury operations, and pension management. Skilled at detecting, preventing, and resolving fraudulent activity while providing exceptional client support in fast-paced banking environments. Strong foundation in investment operations, cash management, and compliance, combined with a passion for fraud education and risk mitigation. Adept at building trust, maintaining accuracy under pressure, and supporting cross-functional teams through sound judgment and financial acumen.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fraud Specialist | Loss Prevention Contact Centre III
TD Bank Group
09.2022 - Current
- Investigate and respond to fraud and scam-related client inquiries, resolving cases within an average call time of five minutes while maintaining empathy and accuracy.
- Provide tailored fraud prevention education to clients, including safe digital banking practices and app feature awareness to identify potential fraud.
- Execute critical actions such as card cancellations, account holds, and password resets, ensuring timely containment of fraudulent activity.
- Prepare detailed fraud incident reports for internal investigation and escalation.
- Collaborate with internal teams to enhance fraud detection processes and client communication strategies.
- Key Achievements:
- Recognized for exceptional response time and client service in loss prevention.
- Developed a consistent client-education framework to reduce recurring fraud cases.
- Improved first-contact resolution through proactive fraud identification and prevention tips.
Investment Officer
Victoria Mutual Pensions Management Ltd
01.2009 - 09.2019
- Managed investment operations for 14 pension funds, including execution of bonds, repos, and foreign exchange transactions.
- Produced weekly Cash Flow Reports and monthly Investment Manager’s Reports, supporting strategic financial decisions.
- Negotiated and executed trades with both local and international financial institutions.
- Designed and implemented daily activity reports for improved fund monitoring.
- Ensured accurate settlement of investment-related transactions and compliance with internal controls.
- Maintained strong professional relationships with major banks and institutional partners.
- Key Achievements:
- Streamlined trade settlement and reporting processes, improving operational efficiency.
- Successfully supervised and trained junior staff and messengers in compliance procedures.
Subject Matter Expert (SME) / User Acceptance Tester
Finastra
03.2017 - 02.2018
- Conducted over 1,000 manual test scripts for securities and FX trade transactions.
- Created real-life trading scenarios to test accuracy and functionality of Opics FX module.
- Generated and analyzed reports from testing outcomes to identify and resolve system errors.
- Partnered with IT and finance teams to ensure seamless system integration.
Education
Post-Graduate Certificate - Financial Services
Centennial College
12.2020
Post-Graduate Diploma - Financial Services Management
The Jamaica Stock Exchange e-Campus
11.2014
Jamaican Securities Course - undefined
Jamaica Institute of Management
06.2009
Skills
- Fraud Detection & Risk Mitigation
- Client Support & Dispute Resolution
- Financial Analysis & Reporting
- Treasury & Cash Flow Management
- User Acceptance Testing (UAT)
- Trade Execution (Bonds, FX, Repos)
- Relationship Management
- Process Improvement & Compliance
Languages
English
Certification
Mutual Fund Investment
Timeline
Fraud Specialist | Loss Prevention Contact Centre III
TD Bank Group
09.2022 - Current
Subject Matter Expert (SME) / User Acceptance Tester
Finastra
03.2017 - 02.2018
Investment Officer
Victoria Mutual Pensions Management Ltd
01.2009 - 09.2019
Post-Graduate Diploma - Financial Services Management
The Jamaica Stock Exchange e-Campus
Jamaican Securities Course - undefined
Jamaica Institute of Management
Post-Graduate Certificate - Financial Services
Centennial College