JASPREET KAUR DHILLON
WINNIPEG,Canada
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. A highly organized and hard-working individual looking for a responsible position to gain practical experience. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin challenge with successful team.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
(Skip The dishes - Winnipeg, Canada)
10.2020 - Current
- Keeping records of customer interactions, transactions, comments, and complaints
- Follow communication guidelines, policies, and procedures
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Ensure customer satisfaction and provide professional customer support.
Card Advisor
Royal bank of Canada (CONTRACT)
02.2024 - 08.2024
- Proactively engaged with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one.
- Focused on helping clients when they needed us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact.
- Contributed to team results by supporting all colleagues to be successful in meeting client needs cultivate and maintained relationships with partners to work as one RBC team.
- Managed risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
- Educated and assisted clients with using RBC digital capabilities.
- Provide comprehensive financial advice to a diverse portfolio of clients, focusing on personal banking, investments, and credit solutions.
- Cultivate and manage long-term relationships with clients to understand their financial needs and offer tailored solutions.
- Stay up-to-date with the latest banking products and services to offer informed advice and solutions.
Swing Manager
McDonald's! Winnipeg, Canada
08.2017 - 12.2022
- Always help to train new employes on procedures and Customer service
- Managing Labour Cost
- Complete restaurant closing procedures and manage deposits
- Take care of employee to make sure they are following restaurant's policies, safety and food regulations.
Education
Human Resources Management
University of Manitoba
05.2018
Bachelor's of Computer Application - Computer Networking
Punjabi University Patiala
06.2016
Skills
- Client Confidentiality
- Data entry proficiency
- Financial acumen
- Analytical thinking
- Ethical awareness
- Empathy
- Risk Management
- Time Management
- Communication skills
- Teamwork and collaboration
Timeline
Card Advisor
Royal bank of Canada (CONTRACT)
02.2024 - 08.2024
Customer Service Representative
(Skip The dishes - Winnipeg, Canada)
10.2020 - Current
Swing Manager
McDonald's! Winnipeg, Canada
08.2017 - 12.2022
Human Resources Management
University of Manitoba
Bachelor's of Computer Application - Computer Networking
Punjabi University Patiala
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