Melanie Nugent
Belleville,Ontario
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Pioneer Gas Station
05.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Social Worker
Loyalist College of Applied Arts And Technology
Belleville, ON04.2024
Highschool
Nicholson Catholic College
Belleville, ON06.2000
Skills
- Case Documentation
- Resource Navigation
- Life Skills Development
- Client Advocacy
- Behavioral Counseling
- Client Needs Assessment
- Client Documentation
- Client Confidentiality
- Cooperative
- Compassionate
- Attention to Detail
- Domestic Violence Training
Accomplishments
Volunteered at Community Living Belleville And Area -
*Won the Volunteer of the Year award
Languages
English
Full Professional
Certification
- Domestic Violence Certificate, Victim Services - 2023
- First Aid/ CPR - 2022
Timeline
Customer Service Representative
Pioneer Gas Station
05.2019 - Current
Customer Service Representative
Walmart
Social Worker
Loyalist College of Applied Arts And Technology
Highschool
Nicholson Catholic College
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