Samarth Saxena
Oakville,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Chai Pani Restaurant Group
09.2023 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Answered constant flow of customer calls with minimal wait times
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers
- Cleaned and organized kitchen stations to promote team efficiency
Associate Editor
Navneet Publications
12.2022 - 08.2023
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Checked reference sources to verify dates, facts, and statistics.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Pitched content strategies and managed asset acquisition.
Subject Matter Expert
Fliplearn Education Pvt. Ltd
02.2022 - 11.2022
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Installed, configured, and monitored new system features based on user needs.
Sales associate
Provana International Pvt. Ltd.
05.2021 - 02.2022
- Assisted customers in finding products, providing recommendations and product information
- Processed transactions including cash, credit, and returns accurately
- Maintained an organized and visually appealing sales floor
- Developed strong product knowledge to effectively assist customers
- Addressed and resolved customer complaints to ensure satisfaction
- Stocked shelves, managed inventory, and conducted regular stock checks
- Collaborated with team members to achieve sales targets and store goals
- Conducted product demonstrations and promotions to increase sales
- Tracked and reported sales data to store management
- Provided after-sales support, including follow-ups and handling warranty issues
- Participated in training programs to stay updated on product knowledge and sales techniques
- Managed customer accounts and updated customer information in the database
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Post Graduate Certificate - Analytics for business decision making
Mohawk college
Hamilton, ON04.2025
Post Graduate Certificate - Project Management
Sheridan College
Mississauga, ONBachelor of Science - Mathematics And Statistics
University of Delhi
05.2021
Skills
- Microsoft Office
- Quality Management
- Process Monitoring
- Microsoft projects proficient
- Database entry
- Mail Processing
- Filing and data archiving
- Data Verification Expertise
- Data Processing
- Accuracy and Attention to Detail
- English typing 50 wpm
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- Issue and complaint resolution
- Customer data confidentiality
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Chai Pani Restaurant Group
09.2023 - Current
Associate Editor
Navneet Publications
12.2022 - 08.2023
Subject Matter Expert
Fliplearn Education Pvt. Ltd
02.2022 - 11.2022
Sales associate
Provana International Pvt. Ltd.
05.2021 - 02.2022
Post Graduate Certificate - Project Management
Sheridan College
Bachelor of Science - Mathematics And Statistics
University of Delhi
Post Graduate Certificate - Analytics for business decision making
Mohawk college
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