Jaspreet Kaur
Brampton
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. . Dedicated Family support for grandparents in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring well-being. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
DB Schenker
03.2022 - 03.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Ensures company policies are communicated, applied and enforced (i.e. operational,safety, regulatory and administrative).
- Maximizes quality and productivity by understanding job standards for each function; evaluating performance variances in order to identify root cause and corrective action.
- Participates in the completion of workshop action plans, projects and best practice and implementations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Family Caregiver
Private Family Setting( Grandparents)
06.2019 - 02.2022
- Managed household tasks efficiently, creating a clean and organized living environment conducive for grandparents wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with grandparents at home.
- Coordinated healthcare appointments for grandparents, ensuring timely access to necessary medical services.
- Provided end-of-life care and support for grandparents, ensuring dignity, comfort, and emotional closure during difficult times.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Certificate - Computer And Information Systems
Advance Computer Learning
Online Training 05-2023
Online - Fundamental
Envision Learning Acedemy
03-2022
Post Secondary Education - Business
Seneca College of Applied Arts And Technology
09-2015
Kendriya Vidyalaya Waltair
Viskhapattanam, India 04-2010
Skills
- Strong interpersonal and communication skills
- Relationship building
- Customer service
- Active listening and critical thinking
- Ability to work independently or as part of a care team
- Basic knowledge of infection control and personal hygiene procedures
- Knowledge of Microsoft Office
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Gujarati
Professional Working
Certification
- Personal Support Worker Certificate
- Advance Computer Certificate
- Standard First Aid and CPR Level C Certificate
- N95 Mask Fit Certificate
- WHMIS
- AODA Certificate
Timeline
Operations Supervisor
DB Schenker
03.2022 - 03.2025
Family Caregiver
Private Family Setting( Grandparents)
06.2019 - 02.2022
Certificate - Computer And Information Systems
Advance Computer Learning
Online - Fundamental
Envision Learning Acedemy
Post Secondary Education - Business
Seneca College of Applied Arts And Technology
Kendriya Vidyalaya Waltair
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