Overview
Work History
Timeline
Generic

Jaspreet Kaur

Prince Albert,Saskatchewan

Overview

3
3
years of professional experience

Work History

Lead Omni department Manager

Walmart
Prince Albert
10.2024 - Current
  • Leading the OMNI area and processes, while ensuring a high level of customer service
  • Greeting customers, helping them find merchandise, and resolving issues
  • Assessing OMNI area and noting areas that need improvement
  • Participating in the training and development of OMNI Associates

Customer Service Manager

Walmart
Prince Albert, Saskatchewan
10.2022 - 09.2024
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Handle customer and Associate concerns and provide guidance as required
  • Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers
  • Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety
  • Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines
  • Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front-end cash levels and supports the process by completing audits on register accuracy
  • Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs

Supervisor

Edo Japan
Prince Albert
03.2023 - 11.2024
  • Managed the bi-weekly and monthly payroll cycles for 10 employees, using microsoft excel ensuring all payroll data was accurate and compliant with company policies and legal requirements
  • Followed proper food safety protocols to ensure the quality and safety of food served
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature
  • Trained and coached new staff on food safety protocols, resulting in a 10% reduction in food safety violations
  • Developed and implemented a system for tracking quality assurance and food safety standards, leading to improved food safety
  • Reported any damages, hazards, or safety concerns to the supervisor for prompt resolution

Store associate

Marks
Prince Albert, Saskatchewan
09.2022 - 08.2024
  • Served as a successful leader, promoting and achieving store success
  • Encouraged employees to do their best, and increased store productivity immensely
  • Handle bonus cards and all returns
  • Adhered to all store policies, rules, and regulations
  • Book online order

Timeline

Lead Omni department Manager

Walmart
10.2024 - Current

Supervisor

Edo Japan
03.2023 - 11.2024

Customer Service Manager

Walmart
10.2022 - 09.2024

Store associate

Marks
09.2022 - 08.2024

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Jaspreet Kaur