Paul Addo
Edmonton,AB
Summary
Results-driven Lead Omni Department Manager at Walmart Corporation with expertise in inventory management and customer service excellence. Successfully led OMNI associate training initiatives that improved team leadership and streamlined processes. Consistently achieved significant enhancements in key performance metrics through strong decision-making and meticulous attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Omni Department Manager
Walmart Corporation
Edmonton, AB
04.2024 - Current
- Providing excellent customer service by greeting all customers in a polite and friendly manner, resolving customer issues, and referring concerns where appropriate.
- Review, follow up, and act on any opportunities on key OMNI metrics – pre-subs, FTPR, fNPS, etc.
- Participate in the training and development of the OMNI associates, and provide feedback as needed.
- Assists in providing direction and coordinating task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management team.
- Delegate, assist, and follow up on the completion of daily OMNI activities.
Cap 1/General Merchandise Department Manager
Walmart Corporation
Edmonton, AB
09.2023 - 03.2024
- Delegate, assist, and follow up on the completion of capping, viz picking bins, and stocking picks.
- Delegate, assist, and follow up on price changes and feature sets.
- Delegate, assist, and follow up on modular completion in assigned areas.
- Delegate and support coverage in required areas on the sales floor, as needed.
- Contribute to a safe, clean, and hazard-free work environment through adherence to company policy and procedures, including the completion of safety sweep logs, and ensuring displays and fixtures are secure and safe from debris.
Online Department Manager (OMNI)
Walmart Corporation
Edmonton, AB
03.2020 - 09.2022
- Facilitating the training and development of OMNI associates to ensure consistent and accurate execution of procedures and policies, to help them reach their full potential.
- Performing back-office setup by reviewing future grocery order summaries, daily pick-up reports, and confirmation of daily orders to ensure enough inventory is on hand, and orders are picked on time for customers' satisfaction.
- Reviewing emails and AMP+ for changes in orders, and informing the team about potential issues before they impact our operations and customers.
- Ensuring all orders are picked correctly for customers entered accurately into the computer.
- Providing excellent customer service by listening actively to customer complaints and resolving them in a prompt, friendly manner.
- Establishing great relationships with diverse individuals and co-workers.
Education
High School Diploma -
Adonten Secondary School
GhanaSkills
- Strong decision-maker
- Superior attention to specifics, and a high degree of accuracy in data entry
- Ability to work effectively in a fast-paced environment, and work independently with minimal direction, or within a team environment
- Customer service
- Inventory management
- Team leadership
- Employee training
- Process optimization
- Safety compliance
Certification
- Department manager 101, 2024
- Certified Workplace First Aid Provider 2022 , Edmonton
- Certified Power Machines Operator (Bravi sprint, Walkie, and Walkie Stacker) 2021, Edmonton AB
Accomplishments
- Shining star of the month award at Walmart
References
References available upon request.
Timeline
Lead Omni Department Manager
Walmart Corporation
04.2024 - Current
Cap 1/General Merchandise Department Manager
Walmart Corporation
09.2023 - 03.2024
Online Department Manager (OMNI)
Walmart Corporation
03.2020 - 09.2022
High School Diploma -
Adonten Secondary School